Natasha DeSmith

Clearwater ,FL

Summary

Customer Manager offering a 9 year track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer feedback.

Overview

years of professional experience

Work History

Customer Care Center

GA Foods

Saint Petersburg, FL

01.2020 - 03.2020

Performed duties and provided service in accordance with established operating procedures and company policies.
HIPAA Compliant
Insurance verification

Administrator / Supervisor

CallStar Inc

Saint Petersburg , Florida

01.2015 - 01.2020

Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Responded to questions and managed communications with patients and on call physicians.
Hired, managed, developed and trained staff, established and monitored goals, and conducted performance reviews.
Coordinated individual duties after careful evaluation of each employee's skill level and knowledge
Answered customer telephone calls promptly to avoid on-hold wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Customer Service Representative

Lincare Holdings

Clearwater, FL

12.2013 - 06.2014

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Recommended products to customers, thoroughly explaining details.
Responded proactively and positively to rapid change.
Maintained up-to-date knowledge of product and service changes.

Education

GED -

Osceola High School, Seminole, FL

11.2004

Skills

Data Entry
Clerical
Scheduling
Administration and Reporting
Performance Tracking and Evaluations
Multi-line Phone Systems

HIPAA
Medical Terminology
Customer Care
Team Goals
Staff Training
Performance Monitoring

Timeline

Customer Care Center - GA Foods

01.2020 - 03.2020

Administrator / Supervisor - CallStar Inc

01.2015 - 01.2020

Customer Service Representative - Lincare Holdings