NDEY AWA BADJIE
Tyler
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
8
8
years of professional experience
Work History
Operations Manager
Complement Technology
01.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Guest Services Supervisor
Holiday Inn Conference Center
07.2017 - Current
- Register arriving guests using Opera & Excel
- Answer guest’s question on hotel services and local community matters
- Updating guest profile in to computer system using Opera & Excel
- Supported team members by offering constructive feedback and coaching as needed.
- Reviewed upcoming events and planned for expected challenges.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
Eligibility Specialist
Texas Health and Human Service Commission
04.2021 - 01.2022
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
Graduate Research Assistant
University of Texas at Tyler
05.2018 - 03.2020
- Utilized advanced statistical software to analyze large datasets, uncovering key insights for informed decision making.
- Participated in regular meetings with project supervisors, providing progress updates and discussing potential challenges or areas for improvement.
- Assisted in manuscript preparation, contributing to the publication of influential articles in peer-reviewed journals.
- Managed multiple research projects simultaneously, ensuring timely completion and adherence to high-quality standards.
Education
Master of Science - Political Science And International Relations
The University of Texas At Tyler
Tyler, TX04.2021
Bachelor of Science - Political Science And International Relations
The University of Texas At Tyler
Tyler, TX12.2017
Associate Degree - Business Administration
Navarro College
Corsicana, TX05.2012
Skills
- Oral Expression
- Team Building
- Persuasive Speaking
- Detailed and Organized
- Coaching and Mentoring
- Critical Reasoning
- Microsoft Suite
- Oral Comprehension
- Problem Solving
Awards
- Best position paper at a Model United Nations Conference
- Dean’s list 3 Consecutive Semesters at The University of Texas at Tyler
- President of International Rotary Club, Navarro College Chapter
Community Service
- Member of the National Society for Leadership and Success
- Member of the Phi Theta Kappa
- Member of the National Society of Collegiate Scholars
- Joint Secretary of the Graduate Student Association
Core Competences
- Oral Expression
- Team Building
- Persuasive Speaking
- Detailed and Organized
- Coaching and Mentoring
- Critical Reasoning
- Microsoft Suite
- Oral Comprehension
- Problem Solving
Timeline
Operations Manager
Complement Technology
01.2022 - Current
Eligibility Specialist
Texas Health and Human Service Commission
04.2021 - 01.2022
Graduate Research Assistant
University of Texas at Tyler
05.2018 - 03.2020
Guest Services Supervisor
Holiday Inn Conference Center
07.2017 - Current
Associate Degree - Business Administration
Navarro College
Master of Science - Political Science And International Relations
The University of Texas At Tyler
Bachelor of Science - Political Science And International Relations
The University of Texas At Tyler
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