Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ndeye Diouf

Greensboro,NC

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Alorica
07.2021 - 09.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.

CNA - Certified Nursing Assistant

Providence Senior Care
05.2017 - 11.2017
  • Helped and supervised clients as they rehabilitated from surgeries
  • Helped and supervised when they are taking their medications and engaging in routine activities
  • Coordinated with main office to see where assignment was scheduled

CNA - Certified Nursing Assistant

Brookdale
07.2016 - 05.2017
  • Work as a CNA ay Brookdale memory care, worked with client as they rehabilitated surgeries
  • Coordinate with support staff to find best way to help individuals with Alzheimer’s
  • Assist clients with daily activities such medication use, leisure activities and eating

Education

Bachelor - Kinesiology

University of North Carolina at Greensboro

Skills

  • Customer Relations
  • Stockroom Procedures
  • Lead Generation
  • Computer Proficiency
  • Research
  • Problem-Solving Ability

Certification

Cna cerfication CPR Certification Additional Information Graduated from Uncg since December 2019

Languages

French
Full Professional
Spanish
Limited Working

Timeline

Customer Service Representative

Alorica
07.2021 - 09.2021

CNA - Certified Nursing Assistant

Providence Senior Care
05.2017 - 11.2017

CNA - Certified Nursing Assistant

Brookdale
07.2016 - 05.2017

Bachelor - Kinesiology

University of North Carolina at Greensboro

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Ndeye Diouf