Ndeye Fatou Gueye

• Coordinate with Network Planning to confirm capacity and publish inventory in CAPMAN systems.
• Create and adjust allocation proposals to optimize available capacity.
• Improve ULD utilization by collaborating with hubs, service centers, and load control teams.
• Work with Sales and clients to provide capacity quotes and pricing support.
• Manage ACS Key Accounts to maintain service quality and revenue performance.
• Analyze capacity usage and recommend improvements to increase revenue.
• Prepare standard and ad-hoc reports for leadership using multi-source data.
• Identify data issues, determine root causes, and implement corrective actions.
• Support cross-functional ACS projects and represent Capacity Management.
• Participate in cross-functional ACS projects and represent the capacity management function in collaborative initiatives.
• Extended project

• Book the cargo information into our DHL system
• Answer booking questions via telephone, emails clarify issues and solve problems for customers
• Handles incoming customer calls intended to provide customer satisfaction
• Identifies contacts customers and books cargo to fill flights
• Work with sales to represent / provide post pre-and/or sales customer support, booking consultation, booking problem solving suggestions
• Provide administrative support for DHL booking system, including the creation of user accounts that will be used by the customer
• Evaluates customers’ needs and suggest alternative services

· Customer sales, service and support

· Answer customer emails regarding rate and booking status for shipment.

· Book shipment for customers for Ohio region (CVG, DTW, CMH, CLE, etc.)

· Request pick-up trucks for customer’s shipments when necessary

· Handle Midwest sales region

· Give customers quotes

· Answers call regarding customer’s concerns

· Overlook the sales department for the account executive

• Making sure agents are staying on tasks
• Guide them where work is needed
• Checks cargo and makes proper notations of tallies or other necessary documents and segregates in accordance with Company procedures
• Handling, moving, stacking, stamping, weighing, measuring, labeling import and export warehouse cargo
• Assign tasks to employees and relaying important company information
• Performs duties related to the loading and unloading of aircraft and trucks, including the removal of tie down gear, and other related equipment
• Receives, delivers and handles shipments carried to or from the country by customers

• Assisting customers from check-in and bag drop, to boarding gates and arrivals.
• Train new agents by guiding them
• Relate information from the supervisor in order to maintain a professional environment
• Ensuring customers are kept well-informed and are in the right place at the right time.
• Resolve disservice situations (e.g., determine alternate flight options for delayed, cancelled or missed flights, change/rebook reservations).
• Ensuring compliance with United Group Express (UGE) and Federal Aviation Administration (FAA) regulations and policies.
• Checking boarding passes, upgrading seats and reissue tickets in case of any changes in the flight booking system.
• Lead position (train agents, make sure lesson are done, assistant critical situations)