Ndeye GUEYE
Columbus,OH
Summary
Experienced customer-oriented leader with a track record of driving high-performance teams to exceed goals. Committed and diligent professional with strong internal motivation for delivering top-notch results. Skilled in team building, training, and development, as well as quality assurance auditing. Proficient in research, data extraction, and report generation with a focus on accuracy and precision. Recognized for exceptional work ethic, strategic thinking, and ability to work independently. Experienced in incidents management, quality assurance, and adherence to Good Manufacturing Practices.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
US HAIR
11.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Assistant District Manager/ Independent contractor
Columbus Dispatch
04.2014 - 09.2024
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Reviewed customer data to assess current issues and determine potential solutions
- Met and exceeded productivity targets by handling every interaction with top-notch customer service
- Reviewed account and service histories to identify trends and issues
- Prepared, completed and processed customer account forms and database changes
- Documented conversations with customers to track requests, problems and solutions
- Enhanced sales by implementing merchandising and promotional improvements
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Communicated information to customers about product quality, value and style
- Answered incoming calls and offered highest level of professionalism and knowledgeable service to every customer
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery
- Consistently put customers first by handling needs with sense of urgency and compassion
- Collected payments for newspaper deliveries and updated accounts to reflect new balances
- Alerted customers and supervisors of route delays in real time
- Adjusted routes in real time based on weather conditions and traffic hazards
Honda/ Adecco Associate
Honda manufacturer
05.2013 - 08.2014
- Inspected quality of finished products, making minor repairs to meet project expectations
- Wrote detailed reports outlining performance, quality and defect rates
- Assessed materials, parts and products for conformance with quality control requirements and production specifications
- Complete new model testing and evaluation by executing test plan and vehicle spec confirmation
- Confirm past problem history to prevent repeat problems
- Problem solving through new model development
- Quality analysis body exterior, interior, electrical, and engine group
Quality Assurance Auditor
Praxis Packaging Solutions
06.2011 - 03.2013
- Planned and performed hourly audits of each production line
- Responsible to oversee quality assessment systems of the organization
- Support management in determining quality standards and expectations
- Review batch records of production control
- Sort and discard products not meeting quality specifications
- Outlined standardized procedures for company inspections and process reviews
- Monitored product quality performance and created reports indicating the effectiveness of the quality management system in achieving identified goals
- Monitored and adjusted production processes or equipment for quality and productivity improvement
- Maintained clean and organized work areas
- Managed quality control and maintained high level of customer satisfaction
Line Technician
Praxis Packaging Solutions
04.2009 - 06.2011
- Completed both major and minor repairs on equipment and performed product changeovers
- Accurately recorded and reported all operations and maintained communication with other workers
- Carefully examined all products for efficiency and quality
- Calibrated equipment and troubleshoot malfunctions
- Kept production logs and maintained the inventory of job materials
- Troubleshooted problems with equipment, devices or products
- Collected hazardous or non-hazardous waste using correctly labeled barrels or other containers and transferred to collection areas
- Planned and laid out work to meet production and schedule requirements
- Reviewed operations and conferred with technical or administrative staff to resolve production and processing problems
- Built packaging for finished products and calibrated or adjusted equipment to ensure quality production, using tools such as calipers, micrometers, height gauges, protractors, or ring gauges
- Provided production, progress, or changeover reports to shift supervisors and set up and verified the functionality of safety equipment
- Established comprehensive maintenance plans and oversaw repair work
- Conducted site pre-inspections and coordinated post-construction audits
- Led team of 15 or more packers
- Follow and educate workers on all Sop's, rules and regulations
- Maintain an outstanding lead position
- Verified that machine setups conformed to specs
- Responsible for promoting safe and clean working environment
- Resolved inspection deficiencies promptly
Education
High School Diploma -
South Florence High School
Florence, SC05-2005
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Customer assistance
- Cash handling
- Customer engagement
- Retail sales
- Reliability and punctuality
- Cash register operation
- Store maintenance
- Stocking and receiving
Certification
OSHA General Industry Safety and Health Certified
Languages
French
Full Professional
Timeline
Retail Sales Associate
US HAIR
11.2024 - Current
Assistant District Manager/ Independent contractor
Columbus Dispatch
04.2014 - 09.2024
Honda/ Adecco Associate
Honda manufacturer
05.2013 - 08.2014
Quality Assurance Auditor
Praxis Packaging Solutions
06.2011 - 03.2013
Line Technician
Praxis Packaging Solutions
04.2009 - 06.2011
High School Diploma -
South Florence High School
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