Ndeye Loum
Mount Vernon,NY
Summary
Accomplished Smoking Cessation Coordinator at Westchester Community Health Center, adept in strategic planning and project coordination. Enhanced team productivity and operational efficiency through innovative workflow improvements. Excelled in customer service and data entry, significantly fostering relationship building. Achieved milestones with a focus on results, demonstrating a commitment to exceeding objectives.
Overview
11
11
years of professional experience
Work History
Smoking Cessation Coordinator
Westchester Community Health Center
01.2024 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
Assistant Manager
Burger King
04.2013 - 10.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Registration Clerk
Westchester Community Health Center
03.2020 - 01.2021
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
- Managed high call volumes while accurately scheduling appointments and directing calls to appropriate departments as needed.
- Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
- Assisted patients with questions or concerns about their appointments, addressing any issues promptly and professionally.
Education
Undergraduate - Math And Science
Westchester Community College
ValhallaSkills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- Project Coordination
- Discretion and Confidentiality
- Schedule Coordination
- Document Management
- Scheduling and calendar management
- Strategic Planning
Languages
French
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Smoking Cessation Coordinator
Westchester Community Health Center
01.2024 - Current
Registration Clerk
Westchester Community Health Center
03.2020 - 01.2021
Assistant Manager
Burger King
04.2013 - 10.2021
Undergraduate - Math And Science
Westchester Community College
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