Ndeye Anta Diop
Pickerington,OH
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service with over 10 years experience in best practices and related options.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
Delta Air Lines, Inc
09.2021 - Current
- Enhanced customer satisfaction by resolving issues promptly and professionally while working at ticket counter by assisting customers checking in, booking and solve ticketing issues
- Reduced response time for customer inquiries by streamlining communication processes by announcements about flight status assisting passengers in any needs.
- Managed high call volume while maintaining a courteous and professional demeanor as well in baggage office by taking claims, setting up passengers baggage deliveries.
- Coordinate clients lost and found luggage with other Airports in order to meet customers needs in timely manner
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions including but not limited to assist at gate boarding and deplaning passengers
Customer Care Representative
JCPenney
09.2018 - 08.2020
- Ensure customer satisfaction by promptly addressing product and service questions
- Performed improved customer experience through effective communication techniques to ensure customer
satisfaction - Maintained a high level of product knowledge to process orders, prepare correspondences and fulfill customer needs.
- Contributed to team success, consistently achieving call center performance metrics.
Direct Support Professional
Alvis Inc
04.2018 - 10.2018
- Aid in implementing treatments, training programs, and developmental/behavioral plans while maintaining effective communication with team members.
- Assisted clients with disabilities with their daily living activities
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Document all observations and daily progress notes, as well as encourage community participation in activities.
- Maintained clean, safe, and well-organized patient environment.
Education
Airline/ Travel Specialist
International Air And Hospitality Academy
Vancouver, WA06.2014
Business Engineering
Technical Institute of International Commerce
Dakar, Senegal07.2011
Skills
- Leadership & Managing skills
- Communication & Interpersonal skills
- Customer Service experience
- Complaint Resolution
- Goal oriented & Tenacity
- Bilingual ( Fluent in French, English & Spanish)
- Problem-Solving Abilities
Languages
French
Native or Bilingual
Spanish
Professional Working
Timeline
Customer Service Specialist
Delta Air Lines, Inc
09.2021 - Current
Customer Care Representative
JCPenney
09.2018 - 08.2020
Direct Support Professional
Alvis Inc
04.2018 - 10.2018
Airline/ Travel Specialist
International Air And Hospitality Academy
Business Engineering
Technical Institute of International Commerce
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