Ndeye Fatou Gueye
Cincinnati,Ohio
Summary
To join an organization that offers me a constructive workplace for communicating and interacting with customers and people
Overview
7
7
years of professional experience
Work History
Booking Coordinator
Dhl ACS
Hebron, KY
01.2024 - Current
- Book the cargo information into our DHL system
- Answer booking questions via telephone, emails clarify issues and solve problems for customers
- Handles incoming customer calls intended to provide customer satisfaction
- Identifies contacts customers and books cargo to fill flights
- Work with sales to represent / provide post pre-and /or sales customer support, booking consultation, booking problem solving suggestions
- Provide administrative support for DHL booking system, including the creation of user accounts that will be used by the customer
- Evaluates customers’ needs and suggest alternative services.
Inside sales agent
Polar Air Cargo
Hebron, KY
01.2022 - 12.2023
- Customer sales, service and support
- Answer customer emails regarding rate and booking status for shipment
- Book shipment for customers for Ohio region (CVG, DTW, CMH, CLE, etc.)
- Request pick-up trucks for customer’s shipments when necessary
- Handle Midwest sales region
- Give customers quotes
- Answers call regarding customer’s concerns
- Overlook the sales department for the account executive.
Air Cargo Lead
Worldwide Flight Services
Hebron, KY
03.2021 - 01.2022
- Making sure agents are staying on tasks
- Guide them where work is needed
- Checks cargo and makes proper notations of tallies or other necessary documents and segregates in accordance with Company procedures
- Handling, moving, stacking, stamping, weighing, measuring, labeling import and export warehouse cargo
- Assign tasks to employees and relaying important company information
- Performs duties related to the loading and unloading of aircraft and trucks, including the removal of tie down gear, and other related equipment
- Receives, delivers and handles shipments carried to or from the country by customers.
Customer Service Lead
United Airline - Menzies aviation
Hebron, KY
07.2017 - 05.2020
- Assisting customers from check-in and bag drop, to boarding gates and arrivals
- Train new agents by guiding them
- Relate information from the supervisor in order to maintain a professional environment
- Ensuring customers are kept well-informed and are in the right place at the right time
- Resolve disservice situations (e.g., determine alternate flight options for delayed, cancelled or missed flights, change/rebook reservations)
- Ensuring compliance with United Group Express (UGE) and Federal Aviation Administration (FAA) regulations and policies
- Checking boarding passes, upgrading seats and reissue tickets in case of any changes in the flight booking system
- Lead position (train agents, make sure lesson are done, assistant critical situations).
Education
International affairs BA -
University of Cincinnati
Business administration associate degree -
University of Cincinnati Blue Ash College
Skills
- Customer service
- Communication
- Problem-solving
- Sales
- Administrative support
- Leadership
- Training
- Compliance
- Manufacturing/warehouses
- Automotive & aircraft parts assembly/inspection
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Data entry
- Bilingual (French & English)
Other Experience
- Manufacturing/Warehouses
- Automotive & Aircraft parts Assembler/Inspector
- Responsible for inspecting, cleaning and assembling aerospace components into final assemblies and performing required testing necessary for final product acceptance
- Inspect product and complete documentation as necessary whether manual or through the use of computer transactions
- Set up and operate machinery to achieve customer requirements and ensure product quality is produced within the department
- Proper assembly of components and maintain proper productivity pace and targets
- Office/Administration duties
- Proficient in Windows and Mac OS, Microsoft Word, PowerPoint and Excel
- Data entry: Entering customer and account data from source documents within time limits, Compiling, verifying accuracy and sorting information to prepare source data for computer entry, reviewing data for deficiencies or errors, correcting any incompatibilities and checking output
- Bilingual - Fluent in writing and speaking French & English
Timeline
Booking Coordinator
Dhl ACS
01.2024 - Current
Inside sales agent
Polar Air Cargo
01.2022 - 12.2023
Air Cargo Lead
Worldwide Flight Services
03.2021 - 01.2022
Customer Service Lead
United Airline - Menzies aviation
07.2017 - 05.2020
International affairs BA -
University of Cincinnati
Business administration associate degree -
University of Cincinnati Blue Ash College