Ndidi Nwachukwu
Missouri City
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Correctional Officer
Texas Department Of Criminal Justice
01.2018 - Current
- Supervised inmate activities to ensure compliance with facility regulations and maintain safety.
- Conducted regular inspections of facilities to identify security breaches and ensure operational integrity.
- Responded swiftly to emergencies, employing de-escalation techniques to manage volatile situations effectively.
- Trained new staff on safety protocols and daily operations, fostering a culture of accountability and teamwork.
- Developed incident reports detailing unusual occurrences, enhancing communication within the correctional facility.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
Customer Service Representative
Foundever
09.2016 - 12.2017
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Trained new staff on policies, procedures, and customer service best practices.
- Collaborated with cross-functional teams to address customer feedback and improve service quality.
- Managed high-volume calls while maintaining accuracy in order processing and issue resolution.
- Developed streamlined processes for handling complaints, reducing response times significantly.
- Mentored junior representatives, fostering a collaborative team environment focused on performance improvement.
- Led initiatives to optimize customer experience through training programs and improved resource allocation.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Security Officer
US Security Associate
02.2014 - 03.2016
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and mitigate potential security threats.
- Responded promptly to incidents, providing accurate documentation for follow-up actions.
- Collaborated with law enforcement during investigations to enhance security protocols.
- Trained new staff on emergency procedures and safety regulations for compliance.
- Investigated suspicious activities, escalating issues as necessary to management.
- Implemented improved surveillance techniques to increase incident response efficiency.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Security Officer
Nation Security
11.2012 - 01.2014
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
Education
Bachelor of Science - Information Technology
American InterContinental University
Houston, TX04-2024
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Inmate supervision
- Policy enforcement
- Observation
- Crisis management
- Mentorship
- Communication
Certification
- CISA (Certified Information Systems Auditor).
- Correctional Officer.
- Security license
Timeline
Correctional Officer
Texas Department Of Criminal Justice
01.2018 - Current
Customer Service Representative
Foundever
09.2016 - 12.2017
Security Officer
US Security Associate
02.2014 - 03.2016
Security Officer
Nation Security
11.2012 - 01.2014
Bachelor of Science - Information Technology
American InterContinental University
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