Ndidiamaka Ibe
Fairbanks,AK
Summary
Dynamic professional with a proven track record at AT&T Mobility, excelling in customer satisfaction and sales development. Leveraged technical skills and verbal communication to exceed sales goals by 120% and enhance customer loyalty. Demonstrated exceptional time management and dependability, driving team performance and operational efficiency.
Overview
6
6
years of professional experience
Work History
Retail Sales Consultant
AT&T Mobility - Corporate Retail
08.2024 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Stayed up-to-date on industry trends to better educate customers on new products and offerings.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Exceeded sales goals by 120% utilizing exemplary customer service skills.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
Assistant Store Manager
AT&T Mobility - Corporate Retail
12.2022 - 08.2024
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Retail Sales Consultant
AT&T Mobility - Corporate Retail
09.2019 - 12.2022
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
Installed Sales Coordinator
Lowes Home Improvement Stores
07.2018 - 09.2019
- Coordinated installations reviews and completion of related paperwork.
- Confirmed customer satisfaction by utilizing targeted follow-up methods after installs.
- Streamlined communication between clients, vendors, and internal departments to ensure timely project completion.
- Increased sales revenues by effectively upselling additional services and products during the consultation process.
- Maintained detailed records of each installation project, ensuring accurate documentation for invoicing purposes.
- Evaluated vendor performance, negotiating contracts and pricing structures to reduce overall expenses while maintaining quality standards.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Prepared materials and staged items for installer pickup.
Education
High School Diploma -
Ball High School
Galveston, TX06.2013
Skills
- Customer Satisfaction
- Verbal Communication
- Technical skills
- Sales Development
- Time Management
- Store Opening and Closing
- Phone Etiquette
- Loss Prevention
- Flexible Schedule
- Dispute Mediation
- Brand representation
- Goal-Driven
- Honest and Dependable
Timeline
Retail Sales Consultant
AT&T Mobility - Corporate Retail
08.2024 - Current
Assistant Store Manager
AT&T Mobility - Corporate Retail
12.2022 - 08.2024
Retail Sales Consultant
AT&T Mobility - Corporate Retail
09.2019 - 12.2022
Installed Sales Coordinator
Lowes Home Improvement Stores
07.2018 - 09.2019
High School Diploma -
Ball High School
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