Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
References
Timeline
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N'Diyah Cancel

Dallas,TX

Summary

Hardworking employee with great customer service, multitasking/interpersonal skills, and time management abilities. Devoted to giving every customer a positive and memorable experience; I'm a committed job seeker with a history of meeting company needs with consistent and organized practices. I'm skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand or company.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Tax Consultant

Crowned Finance Services
Dallas, TX
11.2021 - 12.2023
  • Analyzed financial records to determine the appropriate tax filing status.
  • Reviewed tax returns for individuals, corporations and partnerships to ensure accuracy.
  • Completed research of federal and state tax laws as needed.
  • Helped clients integrate new tax software with accounting software.
  • Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances.
  • Used tax form instructions and tables to complete tax forms.
  • Finalized and processed paperwork with local, state and federal government authorities.
  • Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
  • Reviewed income statements and documentation of expenditures to determine forms needed to prepare tax returns.
  • Organized paperwork related to each client's case into a comprehensive file system.
  • Filed estimated quarterly taxes as required by law.
  • Prepared tax forms in accordance with federal, state and local regulations.

Cashier

WinCo Foods
Duncanville, TX
03.2019 - 05.2020
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Scanned items and checked pricing on cash register for accuracy.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

Volunteer

Plano Balloon Festival
Plano, TX
09.2019 - 09.2019
  • Collaborated with other volunteers to create a positive work environment.
  • Followed directions from supervisors and completed tasks within appropriate timeframe.
  • Helped with prep, set up, and breakdown of community and public events.
  • Established and maintained relationships with fellow volunteers and organizational stakeholders.
  • Engaged in crisis intervention procedures to prevent or facilitate hospitalization.

Overnight Stocker

Neighborhood Walmart
Richardson, TX
05.2018 - 11.2018
  • Received and stocked merchandise in a timely manner.
  • Organized shelves, racks and bins to ensure product availability.
  • Operated forklift and pallet jacks to unload trucks and move products throughout the store.
  • Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
  • Conducted price changes as needed, following established procedures.
  • Helped unpack shipments, check contents against invoices, sort boxes into stacks for stocking purposes.
  • Maintained an orderly appearance at all times throughout the store.
  • Followed proper procedure when dealing with hazardous materials such as chemicals or cleaning supplies.
  • Used proper case cutting techniques to cut and sort stock loads.
  • Observed strict safety measures while stocking shelves to prevent falls and mishaps.
  • Pulled items from stock using lift equipment and added to shelves or bins.
  • Prepared products by adding tags and readying pallets for restocking.
  • Demonstrated great teamwork skills with staff members involved in production and transport.

Concessions Worker

AT&T Stadium
Arlington, TX
01.2017 - 01.2018
  • Stocked concession stands with supplies and food items.
  • Assisted customers in selecting items, taking orders, and providing recommendations.
  • Operated cash registers to process payments from customers.
  • Prepared hot dogs, popcorn, nachos, pizza slices, pretzels, ice cream cones and other snacks according to recipes or instructions.
  • Set up condiments such as khup, mustard and relish for use by customers.
  • Checked expiration dates on all products before serving them to customers.
  • Maintained a clean working environment by sweeping floors and emptying trash cans regularly.
  • Calculated daily sales totals and reported figures to management team at the end of each day's work shift.
  • Adhered to health department regulations regarding food handling practices.
  • Communicated effectively with co-workers in order to ensure smooth operation of concessions stand activities.
  • Followed company procedures for opening and closing concession stands.
  • Tailored orders to address customer allergies and gluten concerns.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.

Education

Associate of Science - Chemical Engineering

University of Science And Arts of Oklahoma
Chickasha, OK
06-2020

Skills

  • Organization Skills
  • Data Inputting
  • Financial Management
  • Tax Reporting
  • Data Analytics
  • Documentation Skills
  • Relationship Building
  • Income And Expense Evaluations
  • Tax Filings
  • Decision-Making
  • Customer Relations
  • Team Leadership
  • Accounting
  • Written And Verbal Communication
  • Cash Register Operation
  • Multi-Tasking Skill
  • Punctuality
  • Database Management
  • Non-Clinical Duties
  • Administrative Tasks
  • Communication

Affiliations

  • E-Commerce Business Owner
  • D1 scholarships in Basketball
  • Swim Captain
  • Cheer Captain
  • Performing Arts
  • Foreign Language
  • Volunteering
  • Professional Drawer
  • Modeled for John Casablanca Agency

Accomplishments

  • NAACP Award
  • Associates Degree in High School
  • Deans List

Certification

  • TABC License

Languages

English
Professional
Spanish
Limited

References

References available upon request.

Timeline

Tax Consultant

Crowned Finance Services
11.2021 - 12.2023

Volunteer

Plano Balloon Festival
09.2019 - 09.2019

Cashier

WinCo Foods
03.2019 - 05.2020

Overnight Stocker

Neighborhood Walmart
05.2018 - 11.2018

Concessions Worker

AT&T Stadium
01.2017 - 01.2018

Associate of Science - Chemical Engineering

University of Science And Arts of Oklahoma

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N'Diyah Cancel