Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ndoh Randybel

Columbus,NC

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Administrative Assistant

Supply Specialist Army
11.2022 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.

Bilingual Customer Service Representative

Virgin Health Care Services
03.2021 - 02.2023
  • Communicated with management when customer issues escalated and worked to find resolutions.
  • Identified and responded to customer requests and concerns through email, online chat, and phone for both English and [French]-speaking customers.
  • Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
  • Documented customer service policies, scripts and procedures in English
  • Met all call quality standards and daily quotas for first-call resolution.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

Logistics - Supply Specialist

92Y Logistics
Fort Greg Adams VA
05.2023

Associate of Science - Nursing

Millenium Polytechnic Higher Institute
Cameroon Yaounde
05.2020

Skills

  • Data Entry
  • Information Security
  • Reception oversight
  • Travel Coordination
  • Appointment Scheduling
  • Technical Support
  • Customer Service
  • Interpersonal Skills
  • Call Center Customer Service

Languages

English
Full Professional
French
Native or Bilingual

Timeline

Administrative Assistant

Supply Specialist Army
11.2022 - Current

Bilingual Customer Service Representative

Virgin Health Care Services
03.2021 - 02.2023

Logistics - Supply Specialist

92Y Logistics

Associate of Science - Nursing

Millenium Polytechnic Higher Institute

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Ndoh Randybel