N’Dreia Johnson
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sterile Processing Technician
Mercy West Hospital
07.2023 - Current
- Wrapped trays, instrument packs, and sets.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
- Reduced risk of infections by maintaining a clean and sterile environment within the processing area.
- Thoroughly decontaminated surgical instruments to remove bacteria, bioburden and other contaminants before sterilization.
Customer Service Cashier
Beauty Supply
05.2023 - 12.2023
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Hotel Front Desk Supervisor
Hyatt
10.2021 - 12.2022
- Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Resolved guest issues promptly, ensuring a positive experience for all hotel patrons.
- Trained new front desk staff members, improving overall team performance and knowledge.
- Maintained accurate guest records, safeguarding sensitive personal information in compliance with privacy regulations.
- Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
Education
CRCST - Sterile Processing Technology
Penn Foster
02.2024
High School Diploma -
Scarlet Oaks Career Development
Cincinnati, OH05.2021
Skills
- Microbiology Knowledge
- Teamwork and Collaboration
- Instrument Cleaning and Sterilization
- First Aid CPR AED
- Inventory Control
- Complex Problem-Solving
- Strategic Planning
- Policy Enforcement
- Attention to Detail
- High-level disinfection
- Sterilization techniques
- Infection control
Certification
- CRCST - HSPA
- BLS
Timeline
Sterile Processing Technician
Mercy West Hospital
07.2023 - Current
Customer Service Cashier
Beauty Supply
05.2023 - 12.2023
Hotel Front Desk Supervisor
Hyatt
10.2021 - 12.2022
CRCST - Sterile Processing Technology
Penn Foster
High School Diploma -
Scarlet Oaks Career Development
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