NDUMA PATIENCE NJITEH ZUO
GAUTENG
Summary
Dynamic Program Manager at Snyder Healthcare Inc, skilled in strategic planning and team leadership. Successfully implemented inventory control measures, enhancing operational efficiency. Proficient in software management and active listening, fostering strong relationships with residents and staff. Committed to improving care quality and compliance, ensuring a safe environment for all.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Program Manager
Snyder Healthcare Inc
11.2024 - Current
- Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
- Kept software licenses current for computers and mobile devices.
- Coached and mentored employees and offered constructive feedback for performance improvement.
- Monitored networks and network devices to resolve technical problems quickly.
- Ensured proper medication administration for all residents through close coordination with healthcare providers and careful record-keeping practices.
- Developed trusting relationships with each resident through empathy-based interactions focusing on trust-building techniques.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Mentored and coached staff to improve performance and interactions with residents.
- Ensured safety and well-being of residents, conducting regular home inspections and coordinating necessary maintenance.
- Maintained compliance with state regulations, completing detailed documentation for licensing requirements and audits.
- Assisted residents with basic hygiene and healthcare needs.
- Mentored new staff members, providing support and guidance in order to foster professional growth and development within their roles.
- Cultivated a positive living environment by organizing social events and outings designed to foster camaraderie among residents.
- Scheduled physician and other appointments for residents, providing transportation to each visit.
- Monitored direct care activities for optimal patient protections and infection control standards.
- Advocated for residents' rights and needs, ensuring their voices were heard and acted upon.
- Implemented safety protocols that significantly reduced incidents and ensured secure environment for both residents and staff.
HHA/CNA
Health Helpers Staffing
01.2023 - 06.2025
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Supervised maintenance team and effectively delegated assignments to optimize processes.
- Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
- Provided all drivers with pertinent safety materials regarding rules and regulations.
- Completed projects by effectively delegating tasks and overseeing employee performance.
- Trained drivers to manage time effectively, improving overall mileage performance.
- Maintained accurate driver information for delivery scheduling.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Followed nutritional plans to prepare optimal meals.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Developed individual care plans for clients based on specific needs.
- Provided direct personal care and administrative services to clients.
- Assisted with end-of-life care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Educational Assistant/Behavior Support Assistant
Amergis Staffing Agency
11.2024 - 04.2025
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Collected, handled and documented payments for travel services and associated feels.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Organized trips for individual, family and business travelers.
- Collaborated with colleagues to implement best practices across department and exceed team goals.
- Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
- Enhanced classroom management through the implementation of positive reinforcement techniques and clear expectations for behavior.
- Improved student comprehension by utilizing differentiated instructional strategies tailored to individual learning needs.
- Supported student learning objectives through personalized and small group assistance.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Promoted a safe and inclusive learning environment by addressing instances of bullying or discrimination promptly and effectively.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Handled class records for attendance, assignment grades and course participation scores.
- Assisted teachers with supervision of students in instructional settings.
- Enhanced student behavior by implementing individualized support plans and strategies.
- Utilized variety of methods, skills and tools to provide direct behavior support to students on caseload.
- Performed intake triage, vitals and assisted patients with mental health screenings.
Mental Health Technician
3MB Health Services
01.2023 - 03.2025
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- inspect GPS devices, installation and monitoring
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Participated in continuous professional development opportunities to stay current with industry trends and advance skillset.
- Advocated for patient needs within healthcare system, ensuring access to necessary resources.
- Managed crisis situations effectively, ensuring safety of all involved.
- Assisted in developing individualized care plans to meet specific needs of patients.
- Charted on each patient daily.
- Assisted with medication administration and counting and pouring medications.
- Administered patient medications and tracked dosages.
Fleet Coordinator
Kamwe Holdings
01.2018 - 01.2023
- Conducted thorough analyses of historical fleet data, identifying opportunities for process improvements and cost savings based on trends in vehicle usage or maintenance requirements.
- Maintained accurate records of all fleet-related expenses, enabling comprehensive cost analysis for budgeting purposes.
- Collaborated with management to develop budgets, forecasts, and plans for future fleet expansion or upgrades.
- Improved fleet efficiency by implementing preventive maintenance schedules and coordinating timely repairs.
- Managed fleet inventory and streamlined vehicle allocation processes for optimal usage.
- Coordinated insurance claims management, minimizing costs associated with accidents or other incidents involving company vehicles.
Clinical Research Associate
Aib Group
01.2021 - 01.2022
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Supervised maintenance team and effectively delegated assignments to optimize processes.
- Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
- Maintained site monitoring schedules to facilitate effective communication with members of clinical team.
- Reviewed clinical data, source documentation, case report forms and investigative site regulatory files to verify accuracy and completion.
- Conducted initiation, monitoring and closeout visits to verify study procedures, regulatory documents and data completion.
- Implemented electronic data capturing systems to adhere with clinical research guidelines.
- Collaborated with cross-functional teams to successfully meet project timelines and deliverables.
- Conducted clinical trial in accordance with protocol and recorded and monitored progress.
- Monitored safety of human subjects and oversaw consent procedures to comply with local and federal regulations.
- Facilitated timely resolution of issues through effective communication with investigators, sponsors, and other stakeholders.
- Interfaced with clinical investigators and site staff to foster ethical research consistent with research plans.
- Improved patient enrollment by developing and implementing effective recruitment strategies.
- Ensured protocol adherence, conducting regular site visits and providing training to study staff as needed.
- Contributed to the development of study documents, including informed consent forms and case report forms.
Education
Bachelor of Science - Geography
University of Buea
Cameroon12.2009
Skills
- Data Backups
- Maintenance and Troubleshooting
- Startup and Shutdown Management
- Microsoft Excel
- Active Listening
- Software Management
- Proficiency in CRM
- Team Goals
- New Technology Integration
- Event Planning
- Project management
- Strategic planning
- Program leadership
- Training and development
- Scheduling and planning
Certification
- CPR
Timeline
Program Manager
Snyder Healthcare Inc
11.2024 - Current
Educational Assistant/Behavior Support Assistant
Amergis Staffing Agency
11.2024 - 04.2025
HHA/CNA
Health Helpers Staffing
01.2023 - 06.2025
Mental Health Technician
3MB Health Services
01.2023 - 03.2025
Clinical Research Associate
Aib Group
01.2021 - 01.2022
Fleet Coordinator
Kamwe Holdings
01.2018 - 01.2023
Bachelor of Science - Geography
University of Buea
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