Ndumiso Shongwe
Graduate Assistant
Grambling,LA
Summary
Dynamic professional with a proven track record at Grambling State University, excelling in community engagement and policy development. Skilled in mentoring and training staff, I implemented initiatives that enhanced resident satisfaction and compliance. Adept in content strategy and audience analysis, I fostered collaboration to drive impactful results in editorial workflows.
Overview
4
4
years of professional experience
Work History
Graduate Assistant
Grambling State University - Campus Living and Housing
08.2024 - Current
- Coordinated resident engagement initiatives to enhance community interactions.
- Assisted in developing housing policies that improved resident satisfaction and compliance.
- Implemented training programs for new staff, focusing on operational efficiency and support services.
- Conducted regular inspections of facilities to ensure safety standards and maintenance compliance.
- Carry out maintenance issues in spaces
- Develop Working Schedules for Undergraduate Workers
- Supervise Six Undergraduate Employees
Senior Lead Editor
IConnect Newspaper
03.2024 - 05.2024
- Oversaw editorial workflows, ensuring consistency and quality across all publications.
- Mentored junior editors, enhancing their skills and fostering professional development.
- Implemented process improvements that streamlined content review cycles.
- Collaborated with cross-functional teams to align editorial direction with organizational goals.
- Developed editorial guidelines that enhanced clarity and coherence in published materials.
- Analyzed reader feedback to inform content strategy and improve audience engagement.
- Managed project timelines effectively, ensuring timely delivery of editorial content across platforms.
- Contributed well-researched articles on a variety of topics within tight deadlines, showcasing versatility as both an editor and writer.
Sports Editor
The Gramblinite
01.2023 - 05.2024
- Researched and wrote engaging articles on various sports topics to enhance readership.
- Edited submissions for clarity, accuracy, and adherence to publication standards.
- Collaborated with writers to refine story angles and develop compelling narratives.
- Managed editorial calendar to ensure timely publication of content aligned with events.
- Attended sporting events to gather firsthand insights and enhance article authenticity.
- Monitored industry trends to inform editorial decisions and maintain relevance in coverage.
- Provided constructive feedback to writers, fostering professional development and improving quality of submissions.
- Communicated directly with writers to collaboratively assess work and guide editorial improvements.
Community Assistant
Grambling State University - Campus Living and Housing
01.2022 - 05.2024
- Facilitated community engagement initiatives to enhance resident participation and satisfaction.
- Assisted in planning and executing events to foster a sense of belonging among residents.
- Coordinated communication between residents and management to address concerns effectively.
- Monitored resident feedback, identifying trends to improve community programs and services.
- Supported conflict resolution efforts by mediating discussions between residents when necessary.
- Supported new residents in their transition to the community by providing information on available resources and amenities.
- Responded promptly and effectively to out-of-hours emergencies such as maintenance needs
- Managed room assignments while ensuring smooth check-in/check-out processes during community transitions.
- Monitored common spaces for cleanliness and safety compliance while promptly addressing any issues that arose.
- Established rapport with diverse populations through active listening skills and empathy, promoting an inclusive living environment.
- Contributed to successful hiring processes by vetting and interviewing applicants.
Sales Associate
World of Disney
05.2023 - 08.2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained cleanliness and organization of sales floor to ensure appealing environment.
- Collaborated with team members to restock merchandise and manage inventory levels.
- Processed transactions accurately using point-of-sale systems for efficient checkout experience.
- Engaged with customers to build rapport, fostering a welcoming atmosphere in store.
- Adapted quickly to changing priorities in fast-paced retail environment for optimal service delivery.
- Supported promotional events by setting up displays and distributing marketing materials.
- Learned company policies and procedures to provide accurate information to customers.
Assistant Sports Editor
The Gramblinite
01.2022 - 12.2022
- Researched and gathered sports news, ensuring timely and accurate content publication.
- Assisted in editing articles for clarity, grammar, and adherence to editorial guidelines.
- Collaborated with reporters to develop engaging story ideas and coverage plans.
- Monitored social media platforms for trending topics relevant to sports journalism.
- Contributed to layout design for print and digital publications using industry-standard software.
- Participated in editorial meetings, providing input on content direction and priorities.
- Delivered authoritative sports coverage with careful attention to game facts, stats and predictions.
- Helped social media team improve promotions and engagement by providing top-notch sports content targeted on specific audiences.
Editorial Assistant
The Gramblinite
09.2021 - 11.2021
- Assisted in proofreading and editing articles to ensure grammatical accuracy and clarity.
- Coordinated submission of manuscripts and maintained communication with authors and contributors.
- Organized material, determined area of emphasis and wrote according to prescribed editorial style and format standards.
- Provided copy editing support to hit target dates for editorial and design productions with print and digital material.
- Managed editorial calendars, tracking deadlines for submissions and publication schedules.
Education
Master of Arts - Mass Communication
Grambling State University
Grambling, LA05-2026
Bachelor of Arts - Mass Communication
Grambling State University
Grambling, LA05-2024
Associate of Arts - Archives Administration
Institute of Development Management
Matsapha, Swaziland12-2020
Skills
- Community engagement
- Policy development
- Staff training
- Safety compliance
- Facility inspections
- Content strategy
- Mentoring junior staff
- Editorial workflows
- Audience analysis
- Event planning
- Conflict resolution
- Content editing
- Research and writing
- Social media monitoring
- Customer service
- Time management
- Microsoft office
- Feedback analysis
- Data analysis
- Academic research
- Student assistance
- Academic presentations
- Data acquisition
- Data evaluation
- Interviewing
- Story development
- News Writing
- News Editing
Affiliations
- Freemason
- Honors Society
- Pi Gamma MU Honors Society
- Alpha Phi Omega Service Fraternity
Languages
English
Full Professional
Interests
- Enjoy hobbies that combine physical activity with outdoor exploration
- Outdoor Recreation
- Volunteering
- Camping
- Running
- Playing Sports
- Historical Exploration
- Road Trips
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Documenting and sharing travel experiences
- Backpacking and Hiking
Timeline
Graduate Assistant
Grambling State University - Campus Living and Housing
08.2024 - Current
Senior Lead Editor
IConnect Newspaper
03.2024 - 05.2024
Sales Associate
World of Disney
05.2023 - 08.2023
Sports Editor
The Gramblinite
01.2023 - 05.2024
Community Assistant
Grambling State University - Campus Living and Housing
01.2022 - 05.2024
Assistant Sports Editor
The Gramblinite
01.2022 - 12.2022
Editorial Assistant
The Gramblinite
09.2021 - 11.2021
Master of Arts - Mass Communication
Grambling State University
Bachelor of Arts - Mass Communication
Grambling State University
Associate of Arts - Archives Administration
Institute of Development Management