Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Hi, I’m
Nea Hayes
Summary
Overview
6
years of professional experience
Work History
Asurion Insurance Services
Project Coordinator/Executive Administrative Assistant
01.2021 - Current
Job overview
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Coordinated complex annual meeting involving multiple presenters, high number of global attendees and robust budget encompassing livestream production, remote location arrangements and senior executive accommodations.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Performed event coordination for larger parties and gatherings.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Communicated with catering, lighting and sound companies to obtain price quotes.
- Developed post-event reports to determine effectiveness of each event.
Asurion Insurance Services
People Service Coordinator
01.2019 - 01.2021
Job overview
- responsible for increasing and maintaining employee morale.
- worked tandem with site leadership teams to ensure site objectives are being met while providing a respected and fun place to work.
- Manage site Reward and recognition programs.
- Organize all company sponsored special events (Employee recognition programs, employee appreciation etc.).
- Served on multiple committee's to provide input/ideas regarding employee morale.
- Attended new hire orientation – establish a sense of excitement during onboarding.
- Create/lead site wide activities that promote fun, unity, performance (ex. Customer service week, weekly/monthly recognition events etc.)
- Manage multiple/overlapping projects at any given time.
- Interact frequently with members of the site/public, provide information and represent Asurion as appropriate
- managing multiple special events and meeting expected deadlines.
- Prepared project budgets, forecasting and inventory and material pricing points.
Asurion
CST Offline Agent
01.2017 - 01.2019
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer emails and chats with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Western Kentucky UniversityBowling Green, KY
Bachelor of Arts from Marketing
05.2011
University Overview
Skills
- Outbound Calls
- Microsoft Office
- Meeting Support
- Budgeting and Expense Reports
- Event Coordination
- Hotel Accommodations
- Presentation Materials
- Special Event Projects
- Manage Executive Schedules
- Travel Arrangement Coordination
Timeline
Project Coordinator/Executive Administrative Assistant
Asurion Insurance Services
01.2021 - Current
People Service Coordinator
Asurion Insurance Services
01.2019 - 01.2021
CST Offline Agent
Asurion
01.2017 - 01.2019
Western Kentucky University
Bachelor of Arts from Marketing
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