NEADIA MATICS
Spencer,West Virginia
Summary
Proven professional with experience at Walmart and St Thomas Hospital, excelling in adaptability under pressure and sanitation standards. Demonstrated ability to enhance customer loyalty and improve patient outcomes through effective problem-solving and teamwork. Skilled in maintaining high hygiene levels and delivering compassionate care, ensuring client satisfaction and safety.
Overview
27
27
years of professional experience
Work History
Food and Beverage Attendant
Walmart
07.2024 - Current
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
Behavioral Health Technician
St Thomas Hospital
04.1997 - 11.2011
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Searched resident belongings prior to and during stays.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Performed client intake procedures according to internal standards for new admissions.
- Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
- Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.
Education
Medical Assistant - Medical Assistant And Scheduler
Stark State College
North Canton, OH02.2008
Accounting And Computer -
Hoover High School
North Canton, OH06.1983
Skills
- Adaptability under pressure
- Reliability and punctuality
- Kitchen Support
- Guest Services
- Food safety knowledge
- Order Accuracy
- Inventory
- Phone orders
- Cross-Training Capabilities
- Allergy awareness
- Food presentation
- Buffet maintenance
- Staff Leadership
- Sanitation Standards
- Portion Control
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Time Management
- Cash Register Operation
- Multitasking Abilities
Timeline
Food and Beverage Attendant
Walmart
07.2024 - Current
Behavioral Health Technician
St Thomas Hospital
04.1997 - 11.2011
Medical Assistant - Medical Assistant And Scheduler
Stark State College
Accounting And Computer -
Hoover High School
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