Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Neal Arruda-Bellerose

Neal Arruda-Bellerose

Tampa,FL

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Insurance Agent

US Health Advisors
03.2024 - Current
  • Maintained high standards of customer service by building relationships with clients.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Cross-sold insurance products to existing clients to reach sales targets.

Server

Mellow Mushroom
08.2023 - 03.2024
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Shift Leader

Grain and Berry
07.2022 - 08.2023
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Shift Leader

Dunkin' Donuts
04.2021 - 06.2022
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Served consistent portions following recipes and control standards.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Completed cash and credit card transactions accurately using POS software.

Education

High School Diploma -

Wiregrass Ranch High School
2909 Mansfield Blvd

Skills

  • Client needs analysis
  • Customer follow-up
  • Referral pipeline maintenance
  • Claims reporting systems
  • Revenue generation
  • Customer relations
  • Resource management
  • Operations support
  • Client service
  • Strategic thinking
  • Food inspection
  • Order delivery practices

Certification

Safe to serve certified

Timeline

Insurance Agent

US Health Advisors
03.2024 - Current

Server

Mellow Mushroom
08.2023 - 03.2024

Shift Leader

Grain and Berry
07.2022 - 08.2023

Shift Leader

Dunkin' Donuts
04.2021 - 06.2022

High School Diploma -

Wiregrass Ranch High School

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