Neal Handrick
Centreville,IL
Summary
The goal is to ensure customers are experiencing an easier life, with little to worry and a clear understanding of the process. Being an experienced customer representative, I believe customers deserve to enjoy requesting their products and understanding what the products are. From cleaning inquiries to designs and classroom topics, everyone deserves a helping hand and clear knowledge. Clarity and ease is key to an assured customer, and providing that is the dream.
Overview
7
7
years of professional experience
Work History
2D Animator, Graphic Designer and Illustrator
Freelance Digital Media Artist
09.2019 - 09.2023
- Have provided consistent and timely products through clear communication and documenting deadlines and procedures of customer requests and needs.
- Assisted with clients to further their business interest by providing research, and thorough customer support.
- Have noted 3inquiries from online and on-call customers, documenting their objectives and answering with accurate information and advice.
- Have a history of communicating with customers through incoming calls and in person with an empathetic and professional personality.
- Have adapted to computer programs such as Excel and Powerpoint to ensure accurate and documented information for customers.
Custodian
G & PTG Cleaning LLC
05.2019 - 09.2023
- Helped coordinate and collaborate with team members on delegating responsibilities, locations and assistance on accomplishing tasks
- Provided availability to receive incoming calls for assisting team members, noting concerns and answered customer inquiries of the status of their facilities
- Adaptive to learning training protocols on how to answer incoming calls, diagnosing problems and documenting demands.
Educator/Career Day Personnel/Learning for Life (Boy Scouts) - Educator/Career Day Personnel/Volunteer Coordinator
Learning For Life
02.2017 - 03.2022
- Have resolved issues with children, and overwhelmed parents and teachers with empathy and clear language, ensuring a harmonious classroom experience.
Custodian, Front Desk
Club Fitness
05.2018 - 09.2018
- Provided excellent customer service through incoming calls where inquiries about technical difficulties were identified and resolved
- Provided solutions through incoming calls with empathy and comprehensive language to ensure a clear and accurate understanding
- Resolves issues with customer concerns about programs and events with empathy, while following policy protocol.
Cashier
Dairy Queen Grill & Chill
05.2017 - 09.2017
- Provided a friendly and positive environment with both customers and coworkers by being a communicative team player while organizing orders and relaying accurate information
- Adapted and excelled in training programs when memorizing information to ensure a better service for the customer
- Relayed information with customers and coworkers to ensure accurate and clear communication for an enjoyable and consistent environment.
Education
Bachelor of Arts - Communications
Webster University
St Louis, MO12.2023
Skills
- Excel
- PowerPoint
- Organized
- Communicative
- Collaborative
- Empathetic
Timeline
2D Animator, Graphic Designer and Illustrator
Freelance Digital Media Artist
09.2019 - 09.2023
Custodian
G & PTG Cleaning LLC
05.2019 - 09.2023
Custodian, Front Desk
Club Fitness
05.2018 - 09.2018
Cashier
Dairy Queen Grill & Chill
05.2017 - 09.2017
Educator/Career Day Personnel/Learning for Life (Boy Scouts) - Educator/Career Day Personnel/Volunteer Coordinator
Learning For Life
02.2017 - 03.2022
Bachelor of Arts - Communications
Webster University
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