Neal Hassie
Saint Albans
Summary
Motivated professional with a strong background in customer service and sales, eager to leverage expertise to deliver exceptional service and drive company success. Proven ability to build rapport with clients, identify needs, and provide tailored solutions that enhance satisfaction and loyalty. Committed to fostering positive relationships and contributing to team goals in a dynamic environment. Prepared to bring a results-oriented approach that aligns with organizational objectives.
Overview
11
11
years of professional experience
Work History
Ford Technical Placement Specialist
Market Source
06.2025 - Current
- Represented Ford Motor Company as a dealership support representative. Partnered with the dealers to help them Recruit, Retain, and Recognize technicians. Developed and maintained relationships with dealership management, trade schools, and vocational programs to build a pipeline of qualified candidates. Provide guidance to service managers on workforce planning, technician career growth and Ford Training programs. Conduct interviews, screenings, and assessments to match technician skill sets with dealership needs. Promote Ford’s technician career opportunities, benefits, and training programs to enhance recruitment efforts.
Assistant Service Manger
Blue Compass RV
07.2022 - 06.2025
- Acted as the primary point of contact for customers seeking maintenance or repairs for recreational vehicles, ensuring a seamless service experience. Conducted detailed consultations to identify RV issues and recommended appropriate services and repairs. Prepared accurate service estimates including labor, parts and additional costs, Promoted additional services, maintenance plans, and accessories to drive revenue and enhance customer service.
Assistant Service Manger
Cox Automotive-Toyota
06.2021 - 07.2022
- Served as the liaison between customers and the service department ensuring clear communication and excellent customer service. Consulted with customers to Identify vehicle issues and maintenance needs, providing accurate service recommendations. Prepared detailed service estimates, including parts and labor costs, monitored repair progress and updated customers on the status of their vehicles.
Sales Associate
Cox Automotive-Jeep
05.2020 - 06.2021
- Assisted customers in identifying and purchasing new and pre-owned vehicles that met their preferences, budgets, and needs. Built strong relationships with clients by providing exceptional customer service, addressing inquiries, and ensuring seamless buying experience, conducted product demonstrations, test drives, and in-depth feature explanations to showcase vehicle value and performance. Negotiated pricing, trade-in value, and financing terms.
Collections Customer Service Manger
Bank of America
03.2018 - 05.2020
- Oversee the collections process while ensuring excellent customer service. Lead a team that was responsible for recovering overdue charged off credit cards. Developed and implemented strategies to improve debt recovery rates and minimize delinquent accounts. Monitored team performance, provided coaching, and conducted regular performance evaluations to me departmental goals. Ensured compliance with state and federal collection laws, Resolved escalated customer issues and negotiated payment arrangements to maintain positive relationships.
Personal Banker
Farmers Bank
03.2016 - 03.2018
- Responsible for building and maintaining relationships with clients by providing finical advice and services tailored to their needs. Delivered personalized financial advice to clients. Promoted banking products and services including loans, savings accounts and credit cards. Maintained accurate records of transactions and client interactions using CRM systems.
Assistant Manger
Sheetz
05.2014 - 03.2016
- Supported store manager in the daily operations, ensuring efficiency and adherence to company polices and procedures. Supervised and trained team members supported the store manager in achieving sales targets and operational goas by monitoring performance metrics and implementing strategic initiatives.
Education
Bachelor of Ministry -
Andersonville Theological Seminary
01.2016
Associates Degree - Biblical Studies
Andersonville Theological Seminary
01.2014
High School Diploma - undefined
Cabell Midland High School
Ona, WV01.2011
Skills
- Relationship management
- Financial analysis
- Operational leadership
- Sales strategy development
- Compliance oversight and risk analysis
- Analytical problem solving
- Effective team collaboration
- Effective communication
- Effective time management
- Collaborative team development
- Skilled in conflict mediation
- Strategic negotiation skills
- Comprehensive understanding of products
- Experience with CRM platforms
- Understanding of warranty processes
- Motivated professional
- Client relationship management
- Performance analysis
Timeline
Ford Technical Placement Specialist
Market Source
06.2025 - Current
Assistant Service Manger
Blue Compass RV
07.2022 - 06.2025
Assistant Service Manger
Cox Automotive-Toyota
06.2021 - 07.2022
Sales Associate
Cox Automotive-Jeep
05.2020 - 06.2021
Collections Customer Service Manger
Bank of America
03.2018 - 05.2020
Personal Banker
Farmers Bank
03.2016 - 03.2018
Assistant Manger
Sheetz
05.2014 - 03.2016
High School Diploma - undefined
Cabell Midland High School
Bachelor of Ministry -
Andersonville Theological Seminary
Associates Degree - Biblical Studies
Andersonville Theological Seminary
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