Neal Lagrone

Daily Quality control of new construction home builds, work through private home inspection punch lists as well as calling out detial flaws in finish carpentry, paint, framing, roofing and doors and windows operation.

• Increased accuracy in warranty documentation by implementing standardized forms and protocols for claim submissions.
• Streamlined warranty claim processes for increased efficiency and faster resolution times.
• Improved customer satisfaction by efficiently managing warranty claims and promptly addressing concerns.
• Enhanced team performance through consistent training, coaching, and mentoring of warranty department staff.
• Reduced warranty costs by implementing effective quality control measures and proactive maintenance strategies.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Managed budgetary responsibilities for the warranty department, ensuring cost-effective allocation of resources.
• Provided exceptional technical support services, troubleshooting complex issues with minimal need for follow-up visits or additional repair work required under the manufacturer''s warranty coverage.
• Analyzed warranty data to identify trends and areas for improvement in both product quality and servicing procedures.
• Created detailed reports on warranty metrics, providing valuable insights for company-wide strategic planning initiatives.
• Maintained up-to-date knowledge of industry best practices and regulatory requirements to ensure the warranty department operates in compliance with all applicable standards.
• Established strong relationships with suppliers to ensure timely delivery of replacement parts and smooth warranty transactions.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

• Solved complex design challenges by crafting custom solutions tailored to individual project needs.
• Performed regular maintenance on woodworking tools, ensuring optimal performance for precise cuts and installations.
• Enhanced project efficiency by accurately measuring, cutting, and installing custom trim work for residential and commercial projects.
• Adapted quickly to changing project requirements, making necessary adjustments in design and execution while maintaining quality standards.
• Increased client satisfaction by maintaining a clean and organized workspace while performing finish carpentry tasks.
• Demonstrated proficiency in various types of trim work, including baseboards, crown molding, wainscoting, and door/window casings.
• Consistently met deadlines for projects through efficient time management and prioritization of tasks.
• Reduced material waste by utilizing advanced cutting techniques and optimizing material usage during trim installations.
• Elevated overall project appearance with precise mitering of joints and seamless integration of trim elements.
• Utilized specialized woodworking tools such as routers, planers, sanders, and jigsaws to achieve desired shapes and finishes in custom trim pieces.
• Built shelves, doors, windows and counters to correct scale and dimensions according to blueprints and building plans.
• Used power tools and hand tools to install fixtures, floorings, trim and hardware, cutting materials to specified measurements.
• Studied specifications in blueprints, sketches or building plan to prepare project layout and determine dimensions and materials required.
• Dismantled and demolished areas prior to repairs and installment of new materials.
• Collaborated with other carpenters, journeymen and supervisors to complete projects.
• Prepared cost estimates for contractors and customers, staying within requested budgets.
• Followed strict adherence to safety protocols from job start to final clean up to prevent accidents and mishaps.
• Built and hung custom doors and frames.
• Effectively used nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors.
• Repaired damaged doors, windows and other structures.
• Provided clear communication with clients regarding project progress, addressing any concerns or modifications needed throughout the process.
• Coordinated with other tradespeople on job sites to ensure seamless integration of finish carpentry work with other aspects of the project.
• Assisted in training new team members on finish carpentry techniques, fostering a positive learning environment for professional development.
• Promoted a positive company image by consistently delivering high-quality results that exceeded client expectations for both aesthetic appeal and structural integrity.