Neal Malone
Amarillo,TX
Summary
Organized and dependable candidate with strong organizational skills eager to secure a position with a reputable company. Successful at managing multiple priorities with a positive attitude. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
Work History
Self Employed Owner
Malone Knife & Tool
12.2019 - Current
- Design, assemble and sell custom made knives and tools by hand
- Responsible for every aspect of the business including making the products, advertising and marketing on local and social media, website maintenance, shipping product and ordering supplies and materials
- Operate a variety of tools including propane forges, heat treat ovens, belt grinders, sanders, drill presses and buffing machines.
Site Lead
Emerson Process Management
06.2015 - 11.2019
- Responsible for the day-to-day operations of a high pressure valve and actuator repair facility
- Track and process shop repair jobs and field service requests
- Provide written estimates for repair to customers
- Source and order replacement parts and track shop inventory
- Assign jobs to technicians for completion
- Review and submit repair reports after jobs are completed
- Assist with teardown, evaluation, and assembly of valves on shop floor and in field as needed.
Dispatcher
Globe Energy Services
01.2014 - 01.2015
- Served as a liaison between contract customers and company drivers, coordinating the movement of goods and materials by assigning trucks to specific pick-up and delivery locations
- Ensured drivers had all necessary information and directions for each job
- Monitored driver schedules and updated customer on status, resolving any issues that may arise.
Supervisor, Field Operations
DIRECTV LLC
01.2011 - 01.2013
- Oversaw all installation operations, repair, and service related issues for assigned office and provided overall direction to field installation personnel
- Monitored safety to ensure that all OSHA requirements were met and adhered to
- Headed the safety committee of the branch and as served as administrator of the IIPP Program, or 'Injury and Illness Prevention Program'
- Developed rapport with customers by handling difficult issues and resolving customer questions, issues, and complaints in a timely manner and with professionalism
- Assessed employee performance and developed action plans for improvement when needed
- Supervised all routing/dispatching for the office
- Assisted technicians with installations and repairs and covered installation/repair routes when needed to ensure customer satisfaction
- Generated and distributed weekly and monthly reports to senior management.
Installation Manager/Regional Trainer
Defender Direct Inc
01.2005 - 01.2011
- Primary responsibility of overseeing installations of ADT monitored security systems
- Hired, trained, and provided ongoing support to security system installers
- Performed quality service audits on technician installations to ensure installs are to company standards
- Performed security system installations and service work when needed and assisted technicians on installations and service when needed
- Routed/dispatched technicians on a daily basis to ensure 100% coverage of work orders assigned to the office.
Education
High School Diploma -
Amarillo High School
Amarillo, TX01.1994
Skills
- Customer Service
- Small Business Operations
- Operations Management
- Project Management
- Relationship Building
- Customer Relations
- Communication Skills
- Verbal and Written Communication
- Microsoft Office (10 years)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Self Employed Owner
Malone Knife & Tool
12.2019 - Current
Site Lead
Emerson Process Management
06.2015 - 11.2019
Dispatcher
Globe Energy Services
01.2014 - 01.2015
Supervisor, Field Operations
DIRECTV LLC
01.2011 - 01.2013
Installation Manager/Regional Trainer
Defender Direct Inc
01.2005 - 01.2011
High School Diploma -
Amarillo High School
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