Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
CustomerServiceRepresentative

Neal Miller

Operating Officer
Bartlett,TN

Summary

A top-performing management professional offering over 20+ years specializing in team management, consumer sales finance, collections, and corporate organization. Possess broad-based personnel management and team-building skills. Highly energetic with demonstrated integrity.

Overview

10
10
Certifications
2
2
years of post-secondary education
31
31
years of professional experience

Work History

Chief Operating Officer

VET APPROVED RX PHARMACY
Oakland, TN
05.2009 - Current
  • Manage, motivate, and organize the work efforts of employees in the Pharmacy, Shipping & Receiving, Customer Service, and Purchasing departments.
  • Oversee and Manage the company's ecommerce website, national distribution center/warehouse, Inventory management, Purchasing and Pricing Policies, Pharmacist and Pharmacy operations, and Customer service call center.
  • Coordinate and oversee sales through multiple marketing platforms.
  • Manage maintenance and upgrades for website content and data management.
  • Conduct all human resources, the maintenance of key operational procedures, and creating new processes to ensure day to day operational efficiencies.
  • Data review and completion of monthly reporting on company marketing efforts, sales results, growth, profitability, and efficiency of full company operations.
  • Average of 3.5 million in annual revenue.
  • Lead operational oversight and budgetary supervision.
  • Collaborated with Pharmacist and reengineered and implemented workflow between pharmacy and shipping departments for service improvement.
  • Negotiated and drafted agreements with business partners, clients and vendors, saving company thousands in revenue.

Office Manager

COMMUNITY PET HOSPITAL
Memphis, TN
05.2007 - 04.2009
  • Supervised staff of 14.
  • Implemented a plan to resolve issues with ordering and inventory.
  • Resolved issues with payment processing and cash drawer access and procedures.
  • Developed and issued a detailed employee handbook with human resource procedures.
  • Laid off after the owner sold the business in April 2009.

Collections Manager

GREEN TREE SERVICING
Jackson, MS
11.2004 - 03.2007
  • Manage, motivate, and organize the work efforts of fourteen (14) employees.
  • Eleven collectors, one collection assistant, and two field reps.
  • Audit & approve deferrals, extensions, charge-offs, legal action requests, and collect delinquent accounts on a $386 million portfolio of manufactured home loans.
  • Developed and implemented plans to reduce delinquency, control operational costs, and audit/monitor all results.
  • Green Tree bought out the MH Division in November 2004.
  • Laid-off on March 1, 2007, after the company was bought out and the division closed.

Group Operations Manager

BANKAMERICA HOUSING SERVICES
Jackson, MS
07.1989 - 11.2004
  • Manage, motivate, and organize the work efforts of 36 employees in the Collection, Customer Service, and Legal departments.
  • Developed and implemented plans to reduce delinquency, minimize repossessions, control legal and operational costs, and audit/monitor results on an $875 million portfolio of loans collateralized by manufactured homes.
  • Successfully implemented the restructuring of our collection department significantly lowering our employee turnover rate as well as lowering our delinquency.
  • Successfully negotiated a flat rate fee plan with our attorney firm, reducing our legal costs by more than 15%.
  • BankAmerica was bought out and my position and duties changed.

Education

University Of Alabama At Birmingham, Jefferson State Junior College
11.1990 - 05.1991

Business Administration

BYU-I
Rexburg, ID
04.1985 - 04.1986

High School Diploma -

Shades Valley High School
Birmingham, Alabama
09.1981 - 05.1982

Skills

E-Commerce (10 years)undefined

Certification

Account Management (10+ years)

Additional Information

  • Certifications and Licenses , Pharmacy Technician License valid: May 2020 to May 2021
  • Management Experience (10+ years)

Timeline

Chief Operating Officer

VET APPROVED RX PHARMACY
05.2009 - Current

Office Manager

COMMUNITY PET HOSPITAL
05.2007 - 04.2009

Collections Manager

GREEN TREE SERVICING
11.2004 - 03.2007

University Of Alabama At Birmingham, Jefferson State Junior College
11.1990 - 05.1991

Group Operations Manager

BANKAMERICA HOUSING SERVICES
07.1989 - 11.2004

Business Administration

BYU-I
04.1985 - 04.1986

High School Diploma -

Shades Valley High School
09.1981 - 05.1982

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Neal MillerOperating Officer