Neal Owens
Freeport,FL
Summary
Self-driven, motivated and Certified Training and Development Professional looking to expand into my passion for employee training and development with proven results, which has been a part of all positions held throughout my career.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Property and Training Manager/Real Estate Sales
Beach Blue Properties
05.2021 - Current
- Business Development: Property/Homeowner Acquisition
- Property Management: Oversee reservations, operations and maintenance for set properties.
- Training and Development Manager: Develop SOP's, New Hire Training, Employee Development Training
- Inspection Team Management: Hire, train and manage the inspection team; team scheduling.
- Revenue Management: Oversee revenue management for select properties to ensure revenue goals are met.
General Manager
My Vacation Haven
05.2014 - 05.2017
- Reservations Management: Managed reservations team, scheduled shifts and oversaw quality of calls.
- Business Development Management: Managed new business acquisition and onboarding.
- Training and Development Coordinator: Developed SOP's and conducted training for all employees including new hires.
- Operations Management: Scheduling, Human Resources, Employee Management.
Assistant Sales Manager
Sandestin Golf and Beach Resort
02.2012 - 05.2014
- Reservations: Reservations Sales Agent, booking $1M in revenue annually.
- Administrative Assistant: Assist Owner Relations Team with day to day operations, reception, admin work.
- Assistant Sales Manager: Generated new business through networking, in person and cold calls for rental management agreements and club memberships
Learning Specialist
SITEL Worldwide
05.2010 - 05.2012
- Customer Service Associate: Call center associate.
- Quality Call Control Analyst: Call center QA, review calls with associates, set goals, train and monitor.
- Learning Specialist: Assist in the hiring process for each campaign. Create training content for new hires. Conduct in person 3 week training sessions for New hire employees.
- Management Team: Work with other members of management to achieve company goals including training and retention of employees.
Skills
- Leadership training
- Strategic thinker
- Staff development plans
- Training solutions development
- Training facilitation
- Program management
- Team development strategies
- Needs assessment
- Business administration
- Learning management systems
- Course planning
- Staff presentations
- Classroom instruction
- New employee training
- Real estate license
- Property marketing and promotion
Certification
Licensed Real Estate Agent in Florida and Alabama
Certified Training & Development Professional (CTDP)
Timeline
Property and Training Manager/Real Estate Sales
Beach Blue Properties
05.2021 - Current
General Manager
My Vacation Haven
05.2014 - 05.2017
Assistant Sales Manager
Sandestin Golf and Beach Resort
02.2012 - 05.2014
Learning Specialist
SITEL Worldwide
05.2010 - 05.2012
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