Summary
Overview
Work History
Education
Skills
Certification
Assessments
References
Timeline
Generic

Neal Phillips

Statesville,NC

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Line Cleaner

Crafty Beer
07.2023 - Current
  • My daily duties are visiting various bars and restaurants, employing our proprietary caustic cleaning solution to maintain the cleanliness of beer lines
  • I am responsible for ensuring the caustic solution is appropriately diluted to a 2-3% concentration with water and connected to our canister to achieve sufficient pressure for cleaning all beer pumps
  • Following the connection, I allow a minimum of 20 minutes for the caustic solution to thoroughly clean the lines
  • Subsequently, I meticulously flush out the solution to prevent any potential harm before reintroducing beer into the system.

Guest Service Representative

Sonesta Simply Suites
03.2022 - 07.2023
  • As a front desk receptionist, I make sure to greet the guests who enter the business with warmth and a positive atmosphere
  • My duties include taking payments for the rooms, ensuring that weekly payments are kept up to date, and keeping tabs on all store payments by the desk
  • I am fluent in word processing as well as Excel.

Server

Chili's
07.2021 - 03.2022
  • Responsibilities included: service of guests by taking orders and bringing them their food and drinks, clean the restaurant seating area as well as part of the kitchen, and restock items.

Front Desk Clerk

Candlewood Suites
11.2018 - 03.2020
  • I was in charge of checking guests in and out of the hotel also took calls and made reservations as well as in person
  • I also made sales from the store that we had which I took cash, debit, and charged to their rooms
  • While I had most of my duties finished, I helped the housekeepers by folding laundry and cleaning various places around the hotel.

Restaurant Server

Crowne Plaza of Hickory
06.2016 - 08.2017
  • Responsibilities included: service of guests, open and close of the hotel restaurant, room service orders, and upkeep and inventory of restaurant equipment
  • Also served in the kitchen, housekeeping, and banquets departments.

Education

Bachelor of Science - Hospitality And Tourism Management

Western Carolina University
Cullowhee, NC
12.2017

Skills

  • Team Work
  • Customer service
  • Typing
  • Cash handling
  • Communication skills
  • Phone etiquette
  • Organizational skills
  • Microsoft Office
  • Customer Service

Certification

  • C-Vent University Software Supplier Network, 07/01/17, 07/01/19
  • Certification in Hotel Industry Analytics, 11/01/16, 11/01/21

Assessments

  • Front desk agent (hotel), Proficient, 01/01/22, Selecting hotel rooms based on verbal requests and identifying errors in hotel data
  • Administrative assistant/receptionist, Proficient, 12/01/21, Using basic scheduling and organizational skills in an office setting
  • Customer focus & orientation, Proficient, 11/01/21, Responding to customer situations with sensitivity
  • Spreadsheets with Microsoft Excel, Proficient, 12/01/21, Knowledge of various Microsoft Excel features, functions, and formulas
  • Customer service, Proficient, 11/01/21, Identifying and resolving common customer issues
  • Work style: Professionalism, Proficient, 01/01/23, Tendency to be accountable, professional, open to feedback, and act with integrity at work

References

  • Donald Mcghee, 828-322-4275, Food and Beverage Director, Crowne Plaza, Hickory, NC
  • Jhosseline Hernandez, (980) 296-2600, General Manager, Tru By Hilton, Mooreville, NC
  • Mathew Parker, (828) 234-9500, Retired Restaurant Owner and Chef, Hickory, NC
  • Hannah Ellis, (704) 252-3179, Front Office Manager, Sonesta Select, Charlotte, NC

Timeline

Line Cleaner

Crafty Beer
07.2023 - Current

Guest Service Representative

Sonesta Simply Suites
03.2022 - 07.2023

Server

Chili's
07.2021 - 03.2022

Front Desk Clerk

Candlewood Suites
11.2018 - 03.2020

Restaurant Server

Crowne Plaza of Hickory
06.2016 - 08.2017

Bachelor of Science - Hospitality And Tourism Management

Western Carolina University

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Neal Phillips