NEAL R. WEAVER
Shawnee,USA
Summary
Dynamic Implementation Manager with a proven track record at AutoAlert, excelling in software implementation and user training. Adept at fostering client relationships and enhancing customer satisfaction, I effectively guided dealerships to improve sales performance and operational efficiency. Strong problem-solving skills and a commitment to team collaboration drive my success in fast-paced environments.
Overview
36
36
years of professional experience
Work History
Implementation Manager/Adoption Coach
AutoAlert
Kansas City, Missouri
11.2021 - Current
- Manage the implementation of company software for dealerships and auto groups.
- Responsible for collecting and distributing information from the point of contact at the dealership.
- Work with the internal team to implement the software tool.
- Train management on the basic navigation of the tool, and confirm dealer-specific settings.
- Set up additional training with the training team within AutoAlert.
- Communicate with internal team members while preparing the dealership for the software tool launch and hand off to the Account Manager assigned to the specific dealership.
Account Manager/Sales
Safe Haven Security Builder Division
Kansas City, Missouri
12.2020 - 06.2021
- Call on clients building new DR Horton homes around the country
- Present Smart Home products and close sales
- Schedule installation and organize with one of the 73 field offices
- Upsell client, follow up with any issues and maintain client satisfaction
Account Manager/ Dealer Relations
AutoAlert
Kansas City, Missouri
02.2019 - 06.2020
- Manage and assist over 80 Dealer accounts
- Daily I work with Dealer Principles, General Managers as well as all members of the staff in utilizing the AutoAlert Platform
- From Data mining and Service to Sales I assist dealership management in all needs from training to process management
- Hold monthly meetings with upper management/ownership to review monthly performance and return on investment
- Help in showing them where their strong points are as well as where improvement is needed
- Guide dealership into new products purchases that have benefits in areas where they have need and can help the dealership overall sell more units and hold higher gross per unit
E-Commerce Director
Northtowne Auto Group
Kansas City, Missouri
05.2012 - 01.2019
- BDC/E-Commerce Director
- Maintain/Monitor CRM Lead management and Internet Managers
- Director in charge of maintaining web sites, social media management, online reputation
- Manage all Digital Marketing strategies and campaigns
- Train and maintain salespersons CRM usage
- Manage all email campaigns
- Shoot, edit and post sales videos for Dealer Rater and YouTube 'How to' videos
- Reynolds & Reynolds experience
- Track and review all incoming sales calls and chats
- Inform Sales Managers of calls or chats for staff that need training to maintain a proper customer-centric experience
- Maintain all online business listings to keep them up to date
- Google Ads and Analytics experience
- Manage and assist in Parts and Service Internet needs using Xtime and online marketing
- Experienced with Mazda, Hyundai, Volkswagen, Mitsubishi, Lincoln, Ford, Buick, GMC, FIAT, Alfa Romeo
Internet Sales Manager
Robert Brogden Buick GMC
Olathe, Kansas
12.2011 - 05.2012
- Social Networking/Marketing, Email and Online Marketing, PURL Marketing as well as Retargeting(cookie) Marketing
- Incoming online sales lead management and sales at the dealership for new and used vehicles
- Tracked incoming/online sales calls to make sure they were handled properly to maintain sales goals as well as client sales satisfaction
- Watched over online reviews and responded to both negative and positive comments alike to maintain proper online reputation
- I used most all the techniques I learned at my prior dealership to do all online social and online marketing to expand dealership online exposure and sales
Internet Manager/Aftersales Manager/Sales
Andy Klein Mazda
Overland Park, Kansas
10.2005 - 12.2011
- Company Overview: formerly Andy Klein Pontiac Buick GMC
- Internet Web Site development and maintenance
- Created the first iPhone application for a Mazda franchise dealer in the U.S market
- Social Networking/Marketing, Email and Online Marketing, sales, and management as well as Accessories aftermarket sales
- Monthly e-newsletter development and editor for all departments
- Reduced cost output and improved Internet Sales closing ratio
- Experienced with Google AdWords, Google Analytics and Getlisted.org
- Using constant changes and upgrades with knowledge of S.E.O & S.E.M
- Use of Social Networking sites like Facebook, You Tube, Twitter, and others to promote online business
- I took over a department that was selling two vehicles a month from Internet leads and then it ran a steady 40% + of new and used business
- I am Mazda as well as General Motors Certified and fully trained on Cobalt and Reynolds and Reynolds DMS systems
- I also use a CRM system to manage and distribute daily work plans for the vehicle sales staff
- I control a full customer database for marketing use, via bulk mail or emails
- Duty to talk to each sold customer and sell accessories for trucks and vehicles
- Took orders from my accessory s web page via email and phone and schedule delivery or installation
- Formerly Andy Klein Pontiac Buick GMC
New and Preowned Vehicle sales
Shawnee Mission Ford
Shawnee Mission, Kansas
09.2004 - 01.2005
- Guided Customer to making the right vehicle choice for their needs
- Set up needs for products such as Service Contracts and Protection Plans
- In depth follow up and prospecting to aid in 20% additional sales
Aftermarket Sales Manager /Used Vehicle Sales Manager
Extreme Ford
Overland Park, Kansas
06.2003 - 09.2004
- Sold Ford Light/Heavy Duty truck accessories, Diesel engine control modules, Snowplow and Stinger set-ups as well as a full line of Ford vehicle accessories and aftermarket
- Handled Trade appraisals and worked Car deals
- Managed Inventory maintenance and Sales training
Aftermarket Sales Manager /Customer Service Manager/Assistant Finance Manager/Assistant Sales Manager/Internet Sales Manager
Sunflower Automotive Group/SKO Automotive Group
Olathe, Kansas
03.1994 - 06.2003
- Most of my tenure with this organization was spent selling car/truck aftermarket and accessories
- Four years in a row I was Gold Level certified for Mopar Performance accessories
- I had strong relationships with General Spring, Knapheide Truck Equipment, and several other local suppliers
- Handled cash deals in F&I and assisted with Finance on a regular basis
- Handled customer complaints for Service and Sales, along with SSI/CSI Surveys
- Assisted in many areas from Sales Management to inventory and Internet Sales
- With Multiple lines, the Internet Sales Department sold an average 70 vehicles a month new and used
Aftermarket Sales Manager/Sales
Weinberg Dodge Inc
Grandview, Missouri
01.1989 - 03.1994
- Sold Aftermarket products/accessories/protection plans and assisted Finance Department
- Sold New and Preowned Vehicles for the first two years
- Set up needs for products such as Service Contracts & Protection Plans
Education
7th btl 158th - Aviation Equipment Records/Parts and Weapons Specialist
United States Army Reserve
Gardner, Kansas01.1997
Automotive - Electronics and First Choice Computer Programming
Longview Community College
Kansas City, Missouri04-1989
Skills
- Sales
- Customer service
- Online Sales and Marketing
- Phone and Cold call
- Sales Training
- B2B sales
- Software Implementation
- User training
- Customer onboarding
- CRM management
- Client relationship
- Problem solving
- Team collaboration
- Effective communication
- Multitasking
Timeline
Implementation Manager/Adoption Coach
AutoAlert
11.2021 - Current
Account Manager/Sales
Safe Haven Security Builder Division
12.2020 - 06.2021
Account Manager/ Dealer Relations
AutoAlert
02.2019 - 06.2020
E-Commerce Director
Northtowne Auto Group
05.2012 - 01.2019
Internet Sales Manager
Robert Brogden Buick GMC
12.2011 - 05.2012
Internet Manager/Aftersales Manager/Sales
Andy Klein Mazda
10.2005 - 12.2011
New and Preowned Vehicle sales
Shawnee Mission Ford
09.2004 - 01.2005
Aftermarket Sales Manager /Used Vehicle Sales Manager
Extreme Ford
06.2003 - 09.2004
Aftermarket Sales Manager /Customer Service Manager/Assistant Finance Manager/Assistant Sales Manager/Internet Sales Manager
Sunflower Automotive Group/SKO Automotive Group
03.1994 - 06.2003
Aftermarket Sales Manager/Sales
Weinberg Dodge Inc
01.1989 - 03.1994
7th btl 158th - Aviation Equipment Records/Parts and Weapons Specialist
United States Army Reserve
Automotive - Electronics and First Choice Computer Programming
Longview Community College
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