Neal Schrimsher
Gainesville,FL
Summary
Dedicated IT Support Engineer with a solid background in end-user support and technical troubleshooting. Recognized for strong collaboration skills and the ability to deliver timely solutions, ensuring optimal system functionality and customer satisfaction.
Overview
1
1
Certification
15
15
years of professional experience
Work History
IT Support Engineer
Robinhood
Gainesville, Florida
03.2024 - Current
- Provided end-user support through ticketing and internal communication systems.
- Documented procedures and work-related guides for team reference.
- Completed tasks within defined SLAs and established procedures.
- Managed deployments via GitHub, AWS Workspace, and O365 administration.
- Collaborated with endpoint management team on Google Workspace and Slack administration tasks.
- Guided customers through clear, step-by-step solutions to resolve issues.
- Worked with technical staff to define goals for system improvements and upgrades.
- Identified recurring customer issues and collaborated with technical teams on long-term solutions.
Level 2 IT Support Engineer
TradePMR
Gainesville, Florida
07.2018 - 03.2024
- Delivered end-user support for various IT-related issues, ensuring high user satisfaction.
- Resolved complex technical issues promptly to maintain optimal system performance.
- Managed user accounts via O365 admin tools and supervised device deployment processes.
- Provided real-time assistance through phone, email, and chat channels for customer inquiries.
- Conducted routine system maintenance and software updates to enhance operational efficiency.
- Collaborated with colleagues to tackle intricate scenarios such as SQL queries and network management.
- Coordinated with vendors and external support teams for effective resolution of software issues.
- Addressed customer questions through email messaging systems and support ticket platforms.
IT Specialist
The Refuge A Healing Place
Ocklawaha, Florida
09.2011 - 07.2018
- Delivered local and remote tier 1 IT support for hardware and software to personnel.
- Managed hosted VoIP phone systems to ensure reliable communication across the company.
- Executed physical cable installation and repair, enhancing connectivity throughout the office.
- Oversaw boardroom equipment management, facilitating seamless operations during meetings.
- Provided end-user IT support, including printer troubleshooting and device setup.
- Explained technology-related concepts in accessible terms to users from diverse backgrounds.
- Responded promptly to assistance requests and guided users through basic troubleshooting tasks.
Education
High School Diploma -
Homeschool
Ocklawaha, FL01-2012
Some College (No Degree) -
College of Central Florida
Ocala, FLSkills
- System administration
- Active directory
- IT documentation
- Patch management
- Mobile device management
- Remote desktop support
- Configuration management
- Help desk support
- Virtualization technologies
- Desktop deployment
- IT asset management
- Software installation
- Hardware diagnostics
Certification
- CompTIA A+
- CompTIA Network +
Timeline
IT Support Engineer
Robinhood
03.2024 - Current
Level 2 IT Support Engineer
TradePMR
07.2018 - 03.2024
IT Specialist
The Refuge A Healing Place
09.2011 - 07.2018
High School Diploma -
Homeschool
Some College (No Degree) -
College of Central Florida