Neal Shaw
WILMORE,KY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Professional Soccer Player
Indy 11 Professional Soccer
Indianapolis , IN
02.2020 - Current
- Attend all training sessions and team meetings on time.
- Display excellent leadership and communication with teammates.
- Played in competitive games and tournaments in major cities and served as sports representative at public appearances, marketing sessions and media events.
- Volunteered at local charity events, in addition to attending social engagements and public speaking events.
- Maintained attitude of coachability and adaptability to handle any challenge.
- Kept in peak physical condition through proper diet and exercise.
- Exhibited excellent teamwork and strong work ethic by promoting camaraderie.
Member Service Associate
Centra Credit Union
Columbus, IN
08.2016 - 11.2020
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
Accounts Receivable Assistant
Precision Tool Service
Columbus, IN
04.2014 - 08.2014
- Investigated account discrepancies by obtaining and verifying information from customer service and sales department staff.
- Tracked payment and budget activity to assist with projections and forecasting.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Learned the workings of a professional office enviroment.
Timeline
Professional Soccer Player
Indy 11 Professional Soccer
02.2020 - Current
Member Service Associate
Centra Credit Union
08.2016 - 11.2020
Accounts Receivable Assistant
Precision Tool Service
04.2014 - 08.2014
No Degree - Accounting
Indiana State University
Education
No Degree - Accounting
Indiana State University
Terre Haute, IN