Neal Stewart
Inver Grove Heights,MN
Summary
Dependable candidate with a leadership mentality, recognized for consistency in productivity, attendance and stellar customer rapport, while exhibiting a positive attitude in changing and challenging situations. Displays an exemplary work ethic and willingness to learn new tasks and techniques to enhance business and team efforts.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Drains Service Lead
Hero Home Services
12.2021 - Current
- Enhance client satisfaction by promptly addressing concerns and providing customized solutions.
- Booste team efficiency by streamlining workflows and implementing best practices in client service management.
- Develop strong relationships with clients through consistent communication, ensuring loyalty and repeat business.
- Improve overall client experience by proactively identifying potential issues and resolving them before escalation.
- Mentor junior team members, fostering a culture of continuous learning and professional growth within the department.
- Work along-side plumbing, HVAC, electrical, IAQ and mitigation companies to ensure customer's needs are met
- Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibit high energy and professionalism when dealing with clients and staff.
- Respond to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintain up-to-date knowledge of product and service changes.
- Respond proactively and positively to rapid change.
- Train new personnel regarding company operations, policies and services.
- Seek ways to improve processes and services provided.
Service Technician
DC Annis Sewer Inc.
02.2020 - 07.2021
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
Lead Topas Operator
Express Employment Professionals
11.2018 - 07.2021
- Lead operator of Topas bagging machine and toter.
- Inspected finished product for defects to ensure proper feed standards and visual quality of product.
- Enhanced production efficiency by implementing optimized machine settings and routine maintenance procedures.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
- Increased overall product quality through meticulous attention to detail during operation processes.
- Streamlined workflow by identifying bottlenecks in the production line and suggesting improvements.
- CNC machine programming.
- Transported finished product to proper locations within the warehouse.
Stone Mason (seasonal)
Colonial Stone
03.2018 - 11.2018
- Enhanced project efficiency by accurately reading and interpreting blueprints, plans, and specifications.
- Constructed durable masonry structures for long-lasting results using various materials such as brick, stone, and concrete blocks.
- Maintained safety standards throughout projects by diligently following OSHA guidelines and wearing appropriate protective gear.
- Increased client satisfaction by completing projects on time and within budget constraints while maintaining high-quality craftsmanship.
- Improved worksite organization by keeping tools, equipment, and materials clean and orderly, reducing the risk of accidents or delays.
- Implemented proper mortar mixing techniques for optimal bonding strength between masonry units, resulting in sturdy structures resistant to weathering.
- Restored historic buildings with great attention to detail, preserving their architectural integrity for future generations to enjoy.
- Constructed aesthetically pleasing retaining walls that effectively managed water runoff while enhancing landscape design appeal.
- Repaired damaged masonry structures to restore their functionality and appearance without compromising structural integrity or historical value.
- Performed regular maintenance tasks on tools and equipment to extend their lifespan and prevent costly replacements or repairs during crucial project stages.
- Worked closely with clients throughout project duration to ensure their vision was accurately realized and address any concerns or changes that arose in realtime.
- Followed blueprints or drawings to lay blocks and bricks in correct arrangement.
- Operated equipment such as forklifts to move bricks and supplies.
- Used straightedges and jointers to mold expansion joints and edges.
- Applied hardening and sealing compounds to cure surface of concrete and waterproof or restore surfaces.
- Identified potential safety hazards and reported incidents and hazards to management.
- Operated heavy equipment such as forklifts safely and efficiently to move materials.
- Read and interpreted blueprints, plans, or drawings to correctly lay blocks or bricks according to job or client specifications.
- Contributed to increase in acquired projects by providing accurate and fair estimates and building client rapport.
Saw Operator
Universal Forest Products, Inc.
05.2016 - 03.2018
- Increased production efficiency by maintaining saw equipment and performing regular blade replacements.
- Ensured timely completion of projects by accurately measuring and cutting materials according to specifications.
- Reduced material waste with precise measurements and effective use of raw materials.
- Enhanced workplace safety by consistently following established safety protocols and guidelines for saw operations.
- Collaborated with team members to streamline workflow, optimizing time management, and reducing downtime.
- Contributed to quality control efforts by inspecting finished products for accuracy and adherence to project specifications.
- Maximized machine longevity through proper maintenance, routine inspections, and immediate troubleshooting of any issues.
- Assisted in inventory management by tracking material usage and providing accurate reports for restocking purposes.
- Supported a positive work environment with strong communication skills, effectively collaborating with team members on shared tasks.
- Maintained an organized workspace through diligent cleaning practices, ensuring debris removal after each shift for optimal productivity.
- Provided training assistance to new hires, sharing practical knowledge on safe equipment operation procedures and best practices within the industry.
- Minimized downtime through prompt identification of potential issues or malfunctions during daily pre-shift inspections.
- Completed complex projects efficiently by reading blueprints or diagrams provided by customers or supervisors.
- Improved overall performance by participating in ongoing training programs and workshops, staying up-to-date on industry advancements.
- Delivered reliable results by consistently producing precise cuts within project tolerances and specifications.
- Trained newly hired employees on machine operations and control set ups, explaining safety procedures to prevent injuries.
- Identified stock imperfections, assigned grades, and noted production concerns based on regular inspections.
- Utilized CNC and manual machines to perform sawing, drilling and assembly operations.
- Contributed to a proactive maintenance culture by promptly reporting any equipment issues or safety concerns to supervisors for immediate resolution.
- Ensured accurate record-keeping by documenting material cuts, machine adjustments, blade changes, and general maintenance activities in daily logs.
Swimming Pool Service Technician
Prestige Pools
05.2011 - 10.2014
- Enhanced customer satisfaction by efficiently diagnosing and repairing swimming pool equipment.
- Maintained cleanliness and safety of pools through regular chemical testing and adjustments.
- Provided exceptional service to clients with weekly pool cleaning, maintenance, and water balance checks.
- Streamlined company operations by creating an organized inventory system for essential parts and tools.
- Increased client retention rate by quickly addressing concerns and providing expert solutions for their pools'' needs.
- Delivered exceptional results with thorough preventive maintenance on pumps, filters, heaters, and other pool equipment.
- Boosted customer satisfaction by offering tailored recommendations on pool upgrades and renovations based on individual needs.
- Promoted a safe environment for swimmers by ensuring proper installation of safety covers, fencing, and alarms around pools.
- Expanded clientele through successful marketing efforts such as distributing brochures and attending local home improvement shows.
- Developed strong relationships with clients through clear communication channels regarding service appointments and updates.
- Reduced costs for the company by implementing best practices in equipment use, leading to decreased wear-and-tear expenses.
- Established trust with clients through consistent delivery of high-quality workmanship in all aspects of pool service.
- Improved overall appearance of swimming pools by applying specialized techniques such as acid washing or resurfacing treatments when necessary.
- Contributed to a positive work environment within the team by offering support and guidance to new technicians.
- Tested and balanced pool water to maintain safe and healthy swimming environment.
- Educated customers in proper pool operation and maintenance.
- Demonstrated courtesy, respect and professionalism to promote company values and customer care.
- Maintained clean, safe and appropriately stocked company vehicle.
- Worked with diverse types of weather and ground conditions.
- Liaised with internal departments to optimize productivity and efficiency.
- Collaborated with corporate sales team to ensure customer satisfaction
Education
No Degree - Civil Engineering
United States Army
Fort Ripley, MN02.2011
High School Diploma -
White Bear Lake North Campus
White Bear Lake, MN06.2010
Skills
- Sales Support
- Strong leadership
- Decision making
- Marketing
- Cross-functional collaboration
- Customer service orientation
- Technical expertise
- Public speaking
- Client relationship management
- Organizational skills
- Effective problem-solving
- Interpersonal skills
Certification
First Aid - CPR - AED
Forklift Certification
Driver's License
References
References available upon request.
Timeline
Drains Service Lead
Hero Home Services
12.2021 - Current
Service Technician
DC Annis Sewer Inc.
02.2020 - 07.2021
Lead Topas Operator
Express Employment Professionals
11.2018 - 07.2021
Stone Mason (seasonal)
Colonial Stone
03.2018 - 11.2018
Saw Operator
Universal Forest Products, Inc.
05.2016 - 03.2018
Swimming Pool Service Technician
Prestige Pools
05.2011 - 10.2014
No Degree - Civil Engineering
United States Army
High School Diploma -
White Bear Lake North Campus
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