Neal Walker

Store manager lead in control of Sales , POS updating, shipping, receiving, merchandising, inventory and cashier duties. Also greeting and assisting customers with events, tastings and superb service.

• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
• Oversaw daily operations and shipping and handling processes.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
• Performed statistical analyses to gather data for operational and forecast team needs.
• Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Maintained high levels of accuracy in daily operations.
• Supervised shipping and receiving, distribution and workplace safety.
• Completed point of sale opening and closing procedures.
• Evaluated suppliers to maintain cost controls and improve operations.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Oversaw inventory control levels and verified compliance with storage and organization processes.
• Coached sales associates on product knowledge by using wide variety of training tools.
• Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
• Rotated stock to achieve optimum appeal and minimize shrinkage.
• Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
• Introduced new methods, practices and systems to reduce turnaround time.
• Rotated merchandise and displays to feature new products and promotions.
• Managed inventory control, cash control and store opening and closing procedures.
• Supervised guests at front counter, answering questions regarding products.
• Led improvement initiatives to advance operational efficiencies and increase revenue.

• Explained important features of guest rooms to travelers.
• Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
• Maintained lobby in pristine condition and kept trash promptly emptied.
• Notified front desk manager of any guest issues in need of additional attention.
• Escorted guests to and from rooms and assisted with baggage.
• Delivered newspapers, mail, packages, faxes and check-out invoices to guest rooms.
• Greeted arriving guests and assisted with luggage, sports equipment and pets.
• Identified issues, analyzed information and provided solutions to problems.
• Increased customer satisfaction by resolving issues.

• Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
• Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
• Drafted, finalized and submitted paperwork to complete sales.
• Supported retail distributors, dealers and customers through in-person and telephone support.
• Computed total costs and profit requirements for customer sales to provide accurate pricing.
• Demonstrated product features, answered questions and persuasively overcame objections.
• Created and implemented sales strategies to successfully meet company targets.

• Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
• Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
• Upheld high standards of customer service by promoting and upselling new products and services.
• Drove team revenue totals by bringing in top sales numbers.

• Assembled promotional displays to increase brand awareness and attract customers.
• Selected, recommended and helped obtain or locate merchandise based on customer desires and needs.
• Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
• Processed accurate credit, debit, check and cash sales transactions for more than [Number] customer orders per day.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
• Performed inventory counts and stocked merchandise.
• Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.