Neale Eric House
Los Fresnos,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Toyota Financial Services
05.2023 - 01.2024
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Streamlined communication processes for improved information exchange between customers and team members.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Addressed customer account discrepancies and concerns.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
DEDICATED CARE COORDINATOR
TASKUS
11.2022 - 04.2023
- Assist members with their employee health benefits.
- Provided beneficiaries with information about plan benefits and eligibility determinations.
- Built successful referral network of company representatives, third-party administrators and benefits providers.
- Responded to member questions regarding plan benefits and provisions.
RECRATION & EVENT COORDINATOR
Brownsville Sports Park
04.2022 - 10.2022
- Schedule & oversee adult sporting events & leagues at the Brownsville Sports Park
- Take payments for field rentals & team registration
- Create deposits and log them into City financial software.
- Responded to questions about program offerings.
- Evaluated success of recreation programs to determine changes.
Substitute Teacher
Region One ESC
08.2019 - 01.2021
- Filled in for absent teacher, including attendance, assignments, lesson plans, tests, quizzes, and classroom management.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Provided classroom instruction outlined in teacher's lesson plans.
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
- Provided notes and reports on school day activities to primary teacher.
Library Aide
Public Library
01.2014 - 01.2019
- Maintained library shelf stock, guided patrons to desired, library resources retrieved reference items, equipment, and other items on demand
- Input circulation records for all library media on behalf of technical services
- Maintained and repaired damaged books and library resource materials.
Small Business Owner
Gulf Coast Collision, Chicago Restaurant
01.2006 - 01.2012
- Tracked progress of financial and accounting objectives
- Prepared revenue reports, Performed billing, collection, ordering functions
- Maintained inventory
- Brainstormed creative methods to relate the business to its target demographics
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
Education
MS - Information & Library Science
Drexel University
Philadelphia, PA09.2015
BA - Kinesiology, Business
The University of Texas At Brownsville And Texas Southmost College
Brownsville, TX05.2006
Skills
- Multidisciplinary Team Collaboration
- In-Service Programs
- Time Management
- Critical Thinking
- Verbal and Written Communication
- Multitasking and Organization
- Problem-Solving
- Compassionate Client Care
- Case Management
- Inbound Call Management
- Inbound Customer Service
- Customer Service
- Empathetic and Genuine
- Live Chat Support
Certification
- Certified EC-12 PE Teacher, Texas Education Agency - 2006
- Licensed Insurance Claims Adjuster - All Lines (Texas) - 2022
- Licensed Insurance Agent - accident, life, health, hmo - 2022
Timeline
Customer Service Agent
Toyota Financial Services
05.2023 - 01.2024
DEDICATED CARE COORDINATOR
TASKUS
11.2022 - 04.2023
RECRATION & EVENT COORDINATOR
Brownsville Sports Park
04.2022 - 10.2022
Substitute Teacher
Region One ESC
08.2019 - 01.2021
Library Aide
Public Library
01.2014 - 01.2019
Small Business Owner
Gulf Coast Collision, Chicago Restaurant
01.2006 - 01.2012
MS - Information & Library Science
Drexel University
BA - Kinesiology, Business
The University of Texas At Brownsville And Texas Southmost College
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