Summary
Overview
Work History
Education
Skills
Accomplishments
Custom
Timeline
Generic

Ne'Also Miller

Jacksonville,NC

Summary

I am a highly motivated and customer-focused professional seeking a challenging remote position as a customer service representative. Offering exceptionally effective communication skills, a strong problem-solving ability, and a passion for delivering outstanding customer experiences. Proven record of accomplishment of achieving goals independently.

Proven recorcommunication of accomplishment of providing exceptional customer service in fast paced environments. Excellent verbal and written skills, with ability to effectively communicate complex information to customers. -strong problem-solving and decision-making abilities, with a focus on finding efficient and effective solutions. -Ability to multitask and prioritize tasks in a dynamic work environment. -Proficient in using customer service software and tools, including CRM systems and live chat platforms. -Demonstrated ability to work well in a team and collaborate with colleagues to achieve common goals. -Strong attention to detail and accuracy in handling customer inquiries and resolving issues. -Ability to remain calm and composed in challenging situations, ensuring customer satisfaction. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience. Results-driven Sales Associate known for productivity and efficient task completion. Specialize in customer relationship management, product knowledge, and persuasive communication. Excel in active listening, problem-solving, and adaptability to meet diverse client needs and drive sales success.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Concentrix
Jacksonville, NC
03.2022 - Current
  • Provided exceptional customer service support in high volume calls, chats, and emails while working remotely.
  • Analyzed customer activity to promote a safe and secure environment.
  • Executed on-time and under-budget project management to resolve complex issues.
  • Worked well with customers in resolving any issues that they may have encountered.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Resolved customer complaints promptly and efficiently.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.

Customer Service Representative

Results-CX
Jacksonville, NC
02.2020 - 08.2022
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Resolved customer complaints promptly and efficiently.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Sales Associate

Commissary (MCX)
02.2016 - 05.2020
  • Greeted each customer and helped assist customers in finding requested items, helping boost customer satisfaction and retention.
  • Working at the commissary provided me with the opportunity to interact with customers and provide excellent customer service.
  • Worked in high-pressure situations with customers and calls.
  • Provided accurate information about products, prices and services.
  • Developed promotional strategies to increase sales volume.
  • Processed transactions using a point-of-sale system.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Sales Associate

C&B Cleaning
05.2013 - 09.2015
  • Assisted customers in resolving product-related inquiries, providing accurate and timely information.
  • Handled a high volume of customer calls, emails, and live chats, ensuring a positive customer experience.
  • Identified and escalated complex issues to appropriate departments for resolution.
  • Maintained detailed and accurate records of customer interactions and transactions.
  • Collaborated with cross-functional teams to address customer concerns and improve overall customer satisfaction.
  • Achieved and consistently exceeded performance targets, including customer satisfaction ratings and response times.
  • Developed promotional strategies to increase sales volume.
  • Provided accurate information about products, prices and services.

Education

Bachelor’s Degree - Criminal Justice

Fayetteville state university
Fayetteville, NC
06.2025

Associate degree - Associate in arts, AA

Coastal Carolina community college
05.2021

Skills

  • Excellent verbal and written communication skills
  • Strong problem-solving and decision-making abilities
  • Proficient in Microsoft Office suite and using customer service software and tools
  • Ability to multitask and prioritize tasks effectively
  • Strong attention to detail and accuracy
  • Ability to remain calm and composed in challenging situations
  • Team player with strong collaboration skills
  • Ability to work well with technical equipment and knowledge of software
  • Data Entry
  • Call Management
  • Inbound and Outbound Calling
  • Customer Service
  • Critical Thinking

Accomplishments

  • Dean's List, Spring 2024, Fayetteville State University
  • Collaborative Institutional Training Initiative, https://www.citiprogram.org/verify/?w40e706dd-574f-42ef-9aaf-2c50aedbe7db-61565400

Custom

English

Timeline

Customer Service Representative

Concentrix
03.2022 - Current

Customer Service Representative

Results-CX
02.2020 - 08.2022

Sales Associate

Commissary (MCX)
02.2016 - 05.2020

Sales Associate

C&B Cleaning
05.2013 - 09.2015

Bachelor’s Degree - Criminal Justice

Fayetteville state university

Associate degree - Associate in arts, AA

Coastal Carolina community college
Ne'Also Miller