Neamyah Harris
Orlando,FL
Summary
Dynamic professional with a proven track record at Orlando Health, excelling in patient confidentiality and effective communication. Recognized for enhancing scheduling efficiency and training new team members, while adeptly managing high call volumes. Committed to delivering exceptional customer service and fostering teamwork to achieve organizational goals. Offering solid foundation in organizational skills and ability to thrive in fast-paced environment. Looking to transition into new field and leverage these strengths to drive operational efficiency and success.
Overview
3
3
years of professional experience
Work History
Central Scheduler
Orlando Health
12.2024 - Current
- Ensured HIPAA compliance within all aspects of the central scheduler role, maintaining confidentiality of sensitive information at all times.
- Training new schedulers, sharing best practices and providing guidance on effective techniques.
- Enhanced communication between departments, streamlining the scheduling process and reducing errors.
- Provided good customer service during high-volume periods, remaining calm under pressure while maintaining accurate schedule coordination.
- Communicated information to patients regarding requirements for appointments and test preparation.
- Managed high call volumes effectively
Equipment Coordinator
G2 Secured Staff
07.2022 - 11.2024
- Implemented safety protocols and trained personnel on proper handling techniques, reducing workplace accidents related to equipment usage..
- Conducted regular audits of equipment inventory
- Increased organizational efficiency by multitasking to foster timely project completion.
- Trained team members effectively to maintain consistent productivity.
- Maintained clean and organized facilities.
Customer Service Representative
Avis Budget Group
09.2023 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Winter Park High School
Winter Park, FL05-2022
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Adaptable and flexible
- Reliability
- Organizational skills
- Active listening
- Effective communication
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Central Scheduler
Orlando Health
12.2024 - Current
Customer Service Representative
Avis Budget Group
09.2023 - 05.2024
Equipment Coordinator
G2 Secured Staff
07.2022 - 11.2024
Winter Park High School
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