Summary
Overview
Work History
Education
Skills
Attributes
Timeline
Generic

Neavonna Smith

Summary

Award-winning, customer-focused individual seeking a position that provides an opportunity to experience and grow my career within customer service.

Overview

9
9
years of professional experience

Work History

Shift Supervisor

Starbucks
09.2023 - Current
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Increased sales performance through effective upselling techniques and staff training initiatives.
  • Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Completed store opening and closing procedures and balanced tills.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Barista/ Trainer

Starbucks
01.2020 - 09.2023
  • Take orders, receive payments, and convey orders to other employees for preparation
  • Prepare and serve beverages, such as coffee, espresso drinks, blended coffees, or teas, and prepared food items
  • Check temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning
  • Clean and organize work, seating, and kitchen areas
  • Weigh, grind, and pack coffee beans for customers
  • Describe menu items to customers or suggest products that might appeal to them
  • Restock product displays and customer service stations with paper products or beverage preparation items.
  • Improved barista skills through one-on-one training sessions and practical demonstrations.
  • Developed customized training programs tailored to individual barista needs and skill levels.

Sales Associate

Bath and Body Works
09.2019 - 01.2020
  • Greeted customers and ascertained what each customer wants or needs
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise
  • Itemized and total customer merchandise selection at the checkout counter
  • Answered customer's questions about merchandise and advised customers on merchandise selection
  • Designed and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales
  • Packed customer purchases in bags or cartons
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

Sandwich Artist

The Sandwich Spot
05.2018 - 08.2019
  • Communicated with customers regarding orders, comments, and complaints
  • Accepted payment from customers and make changes as necessary
  • Requested and recorded customer orders, and compute bills using cash registers, multi-counting machines, or pencil and paper
  • Prepared daily food items, and cooked simple foods and beverages, such as sandwiches and salads, using proper safety precautions and sanitary measures
  • Cleaned and organized eating, service, and kitchen area
  • Presented ideas to the owner and executed the process that produces more revenue such as Doordash, Grubhub, and Postmates.

Flexible Fulfillment

Target
12.2018 - 06.2019
  • Packed, sealed, and labeled postage to prepare materials for shipping
  • Packed and unpacked items to be stocked on shelves in stockrooms, store floor, and order pickup
  • Properly prepared and packed guest orders for shipment using the correct materials in a timely manner
  • Ensured guests could find what they were looking for and those areas-maintained brand standards and were in stock.

Sales Associate

Walgreens
11.2017 - 02.2018
  • Greeted customers and confirmed what each customer wanted, or needs were
  • Described merchandise and explained the use, operation, and care of merchandise to customers
  • Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires
  • Answered questions regarding the store and its merchandise.

Sales Associate

Party City
09.2017 - 11.2017
  • Helped answer customer questions, offered recommendations, and retrieved costumes
  • Cleaned aisle to ensure store is organized and that customers have a good shopping experience
  • Worked on costume wall, restocking, etc.

Teacher's Aide

Cosumnes Oaks High School
01.2015 - 01.2017
  • Graded and recorded assignments; assisted students
  • Retrieved mail from the front office and organized classroom space.

Education

Bachelor of Science - Business Administration- Marketing

Sacramento State
Sacramento, CA
08.2023

Associate of Science - Business Administration

Sacramento City College
Sacramento, CA
05.2021

Cosumnes River College
Sacramento, CA
05.2018

High School Diploma -

Cosumnes Oaks High School
Elk Grove, CA
05.2017

Skills

  • Customer-Oriented
  • Team Player
  • Self-motivated
  • Teachable
  • Reliable
  • Efficient

Attributes

  • Committed
  • Reliable
  • Team Player
  • Efficient
  • Self-Motivated
  • Teachable

Timeline

Shift Supervisor

Starbucks
09.2023 - Current

Barista/ Trainer

Starbucks
01.2020 - 09.2023

Sales Associate

Bath and Body Works
09.2019 - 01.2020

Flexible Fulfillment

Target
12.2018 - 06.2019

Sandwich Artist

The Sandwich Spot
05.2018 - 08.2019

Sales Associate

Walgreens
11.2017 - 02.2018

Sales Associate

Party City
09.2017 - 11.2017

Teacher's Aide

Cosumnes Oaks High School
01.2015 - 01.2017

Bachelor of Science - Business Administration- Marketing

Sacramento State

Associate of Science - Business Administration

Sacramento City College

Cosumnes River College

High School Diploma -

Cosumnes Oaks High School

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Neavonna Smith