Neavonna Smith
Summary
Award-winning, customer-focused individual seeking a position that provides an opportunity to experience and grow my career within customer service.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
Starbucks
09.2023 - Current
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Completed store opening and closing procedures and balanced tills.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Barista/ Trainer
Starbucks
01.2020 - 09.2023
- Take orders, receive payments, and convey orders to other employees for preparation
- Prepare and serve beverages, such as coffee, espresso drinks, blended coffees, or teas, and prepared food items
- Check temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning
- Clean and organize work, seating, and kitchen areas
- Weigh, grind, and pack coffee beans for customers
- Describe menu items to customers or suggest products that might appeal to them
- Restock product displays and customer service stations with paper products or beverage preparation items.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Developed customized training programs tailored to individual barista needs and skill levels.
Sales Associate
Bath and Body Works
09.2019 - 01.2020
- Greeted customers and ascertained what each customer wants or needs
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise
- Itemized and total customer merchandise selection at the checkout counter
- Answered customer's questions about merchandise and advised customers on merchandise selection
- Designed and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales
- Packed customer purchases in bags or cartons
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Sandwich Artist
The Sandwich Spot
05.2018 - 08.2019
- Communicated with customers regarding orders, comments, and complaints
- Accepted payment from customers and make changes as necessary
- Requested and recorded customer orders, and compute bills using cash registers, multi-counting machines, or pencil and paper
- Prepared daily food items, and cooked simple foods and beverages, such as sandwiches and salads, using proper safety precautions and sanitary measures
- Cleaned and organized eating, service, and kitchen area
- Presented ideas to the owner and executed the process that produces more revenue such as Doordash, Grubhub, and Postmates.
Flexible Fulfillment
Target
12.2018 - 06.2019
- Packed, sealed, and labeled postage to prepare materials for shipping
- Packed and unpacked items to be stocked on shelves in stockrooms, store floor, and order pickup
- Properly prepared and packed guest orders for shipment using the correct materials in a timely manner
- Ensured guests could find what they were looking for and those areas-maintained brand standards and were in stock.
Sales Associate
Walgreens
11.2017 - 02.2018
- Greeted customers and confirmed what each customer wanted, or needs were
- Described merchandise and explained the use, operation, and care of merchandise to customers
- Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires
- Answered questions regarding the store and its merchandise.
Sales Associate
Party City
09.2017 - 11.2017
- Helped answer customer questions, offered recommendations, and retrieved costumes
- Cleaned aisle to ensure store is organized and that customers have a good shopping experience
- Worked on costume wall, restocking, etc.
Teacher's Aide
Cosumnes Oaks High School
01.2015 - 01.2017
- Graded and recorded assignments; assisted students
- Retrieved mail from the front office and organized classroom space.
Education
Bachelor of Science - Business Administration- Marketing
Sacramento State
Sacramento, CA08.2023
Associate of Science - Business Administration
Sacramento City College
Sacramento, CA05.2021
Cosumnes River College
Sacramento, CA05.2018
High School Diploma -
Cosumnes Oaks High School
Elk Grove, CA05.2017
Skills
- Customer-Oriented
- Team Player
- Self-motivated
- Teachable
- Reliable
- Efficient
Attributes
- Committed
- Reliable
- Team Player
- Efficient
- Self-Motivated
- Teachable
Timeline
Shift Supervisor
Starbucks
09.2023 - Current
Barista/ Trainer
Starbucks
01.2020 - 09.2023
Sales Associate
Bath and Body Works
09.2019 - 01.2020
Flexible Fulfillment
Target
12.2018 - 06.2019
Sandwich Artist
The Sandwich Spot
05.2018 - 08.2019
Sales Associate
Walgreens
11.2017 - 02.2018
Sales Associate
Party City
09.2017 - 11.2017
Teacher's Aide
Cosumnes Oaks High School
01.2015 - 01.2017
Bachelor of Science - Business Administration- Marketing
Sacramento State
Associate of Science - Business Administration
Sacramento City College
Cosumnes River College
High School Diploma -
Cosumnes Oaks High School