NEAZ AHMED
Irving,TX
Summary
Results-driven Application Services Manager with expertise in service operations management, data analysis, and team coordination. Proven track record in enhancing customer satisfaction and optimizing logistics processes.
Certified Lean Six Sigma
Overview
18
18
years of professional experience
1
1
Certification
Work History
Application Services Manager
Koerber Supply Chain LLC
DFW Airport, TX
07.2022 - Current
- Managed daily service operations for supply chain logistics and customer support.
- Coordinated team schedules to ensure optimal staffing and service coverage.
- Trained new staff on service protocols and customer interaction standards.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Collaborated with cross-functional teams to align service strategies with business goals.
- Analyzed service metrics to identify trends and recommend operational adjustments.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Motivated and supported employees to maintain low turnover.
Engineering Services Manager
Siemens Logistics
DFW Airport, TX
09.2012 - 06.2022
- Mentored junior engineers, fostering skill development and knowledge sharing within the team.
- Implemented process improvements to optimize resource allocation and reduce downtime.
- Collaborated with stakeholders to define project requirements and ensure alignment with goals.
- Evaluated emerging technologies to enhance Siemens Logistics' service offerings and market competitiveness.
- Created detailed reports for senior management on the status of projects and deadlines.
- Managed a team of 10 engineers, 7 technical support personnel delegating tasks and monitoring progress to ensure quality control standards.
- Established relationships with vendors to obtain materials at cost-effective prices.
- Prepared budgets for each project and monitored expenditures to stay within financial limits.
- Managed several technical support contracts for both Parcel and Baggage Handling Systems
- Managed retrofit efforts as part or modernization at a FedEx site that was very successful
Project Manager
Siemens Energy & Automation
DFW Airport, TX
07.2007 - 09.2012
- Managed Service Support contract for USPS Tray Management System for multiple sites that were deployed with High Level Controls that enabled the opportunity to upgrade and modernize the existing system
- Managed project budgets and resources to ensure efficient allocation.
- Developed and maintained project plans, timelines, and budgets.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Led a team of software commissioning engineers for the Baggage Handling System deployment at the Miami International airport
Education
Master of Science - Controls Engineering
Wayne State University
Detroit, MI12-1996
Skills
- Service operations management
- Customer service
- Team coordination
- Service quality assurance
- Data analysis
- Logistics management
- Vendor management
- Customer relationship management
Certification
Lean Six Sigma
Languages
German
Limited
Affiliations
Organize a Fund Raising event in a non profit organization
Timeline
Application Services Manager
Koerber Supply Chain LLC
07.2022 - Current
Engineering Services Manager
Siemens Logistics
09.2012 - 06.2022
Project Manager
Siemens Energy & Automation
07.2007 - 09.2012
Master of Science - Controls Engineering
Wayne State University