Nebiat Kahsay
Charlotte,NC
Summary
Driven Dental Assistant successful at building relationships with patients and colleagues. Offers expertise in patient care and education to support optimal oral health outcomes. Attentive and prepared professional dedicated to practice growth and stability.
Overview
14
14
years of professional experience
Work History
Lead Dental Assistant II/Coordinator
Charlotte Dentistry
Charlotte, NC
03.2020 - Current
- Provided chairside assistance to dentists during dental procedures.
- Performed administrative tasks such as scheduling appointments and managing patient records.
- Coordinated office activities by communicating with other departments and staff members.
- Ensured that all necessary supplies were available for each procedure.
- Tracked inventory levels of dental materials, tools, and equipment to ensure sufficient stock was always available.
- Monitored patient progress throughout their visit to ensure a positive outcome from treatments provided.
- Managed incoming calls from patients regarding appointments or inquiries about services offered.
- Assisted in the training of new dental assistants by providing guidance on protocols and processes.
- Adhered to all applicable laws related to HIPAA compliance for protecting patient confidentiality.
- Served as a liaison between the dentist's office and insurance companies for verifying coverage information.
- Documented patient records with procedures performed and added notes taken to charts.
- Prepared bills and completed insurance forms using system software.
Licensed Dental Coordinator
Veterans Affairs
Jamica Plain, MA
11.2016 - 03.2020
- Managed patient records and ensured accuracy of data.
- Coordinated patient appointments and scheduled follow-up visits.
- Assisted dentists with administrative tasks such as filing, faxing, photocopying.
- Answered incoming calls and provided customer service support to patients.
- Greeted patients upon their arrival at the office, checked them in and out of appointments.
- Prepared charts for upcoming appointments by obtaining relevant information from previous visit records.
- Audited patient accounts regularly to ensure accurate coding practices were followed.
- Handled office phone calls, correspondence and packages to keep hygienists and dentists free to focus on patients.
- Coordinated office operations to secure team compliance to optimal patient protections and administrative requirements.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Scheduled and confirmed patient appointments and consultations.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
Senior Dental Coordinator
Boston University
Boston, MA
10.2010 - 11.2016
- Managed patient records and ensured accuracy of data.
- Coordinated patient appointments and scheduled follow-up visits.
- Collected payments from patients and processed billing information.
- Assisted dentists with administrative tasks such as filing, faxing, photocopying.
- Answered incoming calls and provided customer service support to patients.
- Monitored inventory levels of dental supplies and placed orders when needed.
- Greeted patients upon their arrival at the office, checked them in and out of appointments.
- Reviewed treatment plans with patients before beginning procedures or treatments.
- Processed referrals to specialists when needed while ensuring proper authorization was obtained beforehand.
- Audited patient accounts regularly to ensure accurate coding practices were followed.
- Resolved conflicts between staff members or between staff members and customers.
- Tracked stocks of office supplies and reordered materials to meet expected dental patient loads.
- Participated in continuing education courses related to dental healthcare.
- Handled office phone calls, correspondence and packages to keep hygienists and dentists free to focus on patients.
- Monitored accounts to proactively identify aging balances and insurance payment problems in need of attention.
- Coordinated office operations to secure team compliance to optimal patient protections and administrative requirements.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Scheduled and confirmed patient appointments and consultations.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Communicated with patients with compassion while keeping medical information private.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Compiled and coded patient information or data in appropriate computer system.
Education
Product Manager
Product School
Los Angeles, CA09-2023
High School Diploma -
Cambride Rindge And Latin High School
Cambridge, MA06-1999
Skills
- Indirect Patient Care
- Insurance Coordination
- Records Management
- Patient schedule management
- Patient Management
- Insurance Claims
- Insurance Billing
- Team Collaboration
- Appointment Scheduling
- Patient education and counseling
- Electronic Charting
- Medical Records Management
- Exam room setups
- Dental Radiography
Languages
Amharic
Professional
Tigrinja
Professional
Accomplishments
- Served as a board member for non profit organization. Helped organize and lead fundraising to help people in Tigray, Ethiopia.
- Currently erving as a board member of a my church.
- Certified Product manager.
- Licensed radiology
- ceritified BLS
Timeline
Lead Dental Assistant II/Coordinator
Charlotte Dentistry
03.2020 - Current
Licensed Dental Coordinator
Veterans Affairs
11.2016 - 03.2020
Senior Dental Coordinator
Boston University
10.2010 - 11.2016
Product Manager
Product School
High School Diploma -
Cambride Rindge And Latin High School
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