Summary
Overview
Work History
Education
Skills
Languages
Certification
Languages
Affiliations
Timeline
Generic

Nebije Hoxha

Downers Grove,USA

Summary

Dynamic operations management professional with extensive experience in leading teams and optimizing processes to enhance overall business performance. Demonstrated expertise in strategic planning, staff development, and operational efficiency, resulting in significant cost reductions and improved workflow. Proven ability to implement innovative solutions and drive consensus on production and revenue targets, ensuring sustained growth. From helping clients with calculated projects to patients needing guidance through their eye health journey I enjoy working with the public no matter the age to help further their goals at any stage in their journey.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Operations Executive

Macro Sales Inc
Carol Stream, IL
10.2015 - Current
  • Increased company revenue with improved marketing and customer engagement strategies.
  • Oversaw supply chain operations, enhancing efficiency, and reducing lead times.
  • Processed sales tax numbers and was in charge of sales loss and profit reports
  • Was in charge of delivery services and customer product quality control
  • Made decisions on what products would be reordered and what needed to be discontinued
  • Met with customers to create plans on which products and quantity of goods needed for survey and engineering projects
  • Oversaw development and execution of strategic plans to drive business growth
  • Planned out the best possible products for our customers
  • Led sales operations

Manager

Rosin Eye Care
Naperville, IL
06.2010 - 01.2014
  • Managed daily operations of department or company
  • Was in charge of employee employment hours for payroll and insurance
  • Maximized employee performance with hands-on training and close mentoring
  • Resolved customer complaints, ensuring satisfaction and loyalty
  • Implemented cost-saving strategies, significantly reducing operational expenses to create a surplus
  • Monitored inventory levels, placing orders
  • Coached and mentored staff, fostering culture of continuous improvement
  • Oversaw employee recruitment, training and onboarding processes
  • Hired trained, and mentored new employees

Optician

Eyecare Associates
Downers Grove, IL
09.2006 - 05.2009
  • Participated in continuing education opportunities to stay current with industry trends and advancements
  • Leveraged optical software for order processing, inventory management, and appointment scheduling
  • Ordered custom lenses from suppliers based on customer prescriptions and frame selections
  • very diligent in customer follow up and satisfaction
  • Was very organized and detail oriented
  • Implemented sales strategies to achieve and exceed quarterly sales targets
  • Worked with Insurance plans to offer our patients the best value for their money
  • Worked hard and earned certification in the optical field

Education

Bachelor of Arts (B.A.) - liberal Arts, biology

Benedictine University
Lisle, IL
05.2008

Optician -

Eyecare Assoiates
Downers Grove, IL
05.2009

Skills

  • Intuit QuickBooks
  • Business Administration
  • Executive Leadership
  • Problem-Solving
  • Profit and Loss Management
  • Problem-Solving Aptitude
  • Cost Savings and Reduction
  • Conflict Resolution
  • Analytical and Critical Thinking
  • Multitasking Capacity
  • Management
  • Patient Relation Skills

Languages

  • Albanian, Fluent
  • Turkish, Advanced

Certification

  • Optical Technician

Languages

Albanian
Native/ Bilingual
turkish
Limited

Affiliations

  • Book Club organizer
  • Charity event organizer

Timeline

Operations Executive

Macro Sales Inc
10.2015 - Current

Manager

Rosin Eye Care
06.2010 - 01.2014

Optician

Eyecare Associates
09.2006 - 05.2009

Bachelor of Arts (B.A.) - liberal Arts, biology

Benedictine University

Optician -

Eyecare Assoiates

Similar Profiles

CREATE PROFILE
Nebije Hoxha