Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Nebil Kebede

Silver Spring,MD

Summary

Motivated and detail-oriented IT professional with a passion for the Microsoft Power Platform (Power Apps, Power Automate, Power BI) seeking a challenging Junior Developer position. Proven ability to provide excellent technical support and troubleshoot complex issues. Eager to contribute to innovative solutions and grow within a dynamic team.

Overview

4
4
years of professional experience
1
1
Certification

Work History

IT Help Desk Specialist

Rapid Hiring Solutions
New jersey, USA
10.2022 - Current
  • Provided comprehensive technical support to employees, resolving hardware, software, and network issues promptly
  • Installed, configured, and maintained computer systems, peripherals, and software applications
  • Collaborated with IT teams to escalate and resolve complex technical problems.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collected, arranged, and input information into database system.
  • Gathered, organized and input information into digital database.
  • Evaluated customer needs and feedback to drive product and service improvements.

IT Intern

Amenim Solutions
Silver Spring, MD
08.2020 - 09.2021
  • Assisted senior IT staff in troubleshooting hardware and software issues
  • Gained hands-on experience with network configurations and software installations
  • Provided technical assistance to end-users via phone, email, and in-person.
  • Provided technical support, resolving IT issues to maximize productivity for team members.
  • Delivered assistance and support for team-based IT projects.
  • Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
  • Supported IT department in handling technology rollout and maintenance.
  • Conducted thorough testing of application features, ensuring functionality and reliability before deployment.
  • Developed comprehensive documentation for internal use, simplifying knowledge transfer among team members.
  • Assisted IT team members by crafting project research material for implementation.
  • Participated in code reviews, learning best practices from experienced team members while providing constructive feedback.
  • Collaborated on projects with cross-functional teams to ensure successful completion within deadlines.
  • Collaborated to assist support protocol development and offered consultation based on cross-functional knowledge.

Education

Associate Degree in Information Technology -

Montgomery College
Silver Spring, MD
08.2022

Skills

  • Microsoft Power Platform: Power Apps, Power Automate, Power BI
  • Operating Systems: Windows, macOS
  • Help Desk Software: Zendesk, ServiceNow
  • Hardware Troubleshooting
  • Network Configuration and Troubleshooting
  • Software Installation and Configuration
  • Active Directory Management
  • Excellent communication and interpersonal skills
  • Strong problem-solving and analytical abilities
  • Ability to work independently and collaboratively
  • Quick learner with a passion for technology
  • Fluent in English and [Other Languages, if applicable]

Certification

  • CompTIA A+ (in progress)
  • Microsoft Certified: Power Platform Fundamentals (Optional)

Languages

Arabic
Full Professional
Amharic
Native or Bilingual

Timeline

IT Help Desk Specialist

Rapid Hiring Solutions
10.2022 - Current

IT Intern

Amenim Solutions
08.2020 - 09.2021

Associate Degree in Information Technology -

Montgomery College
Nebil Kebede