Nebil Kebede

Silver Spring,MD

Summary

Motivated and detail-oriented IT professional with a passion for the Microsoft Power Platform (Power Apps, Power Automate, Power BI) seeking a challenging Junior Developer position. Proven ability to provide excellent technical support and troubleshoot complex issues. Eager to contribute to innovative solutions and grow within a dynamic team.

Overview

years of professional experience

Certification

Work History

IT Help Desk Specialist

Rapid Hiring Solutions

New jersey, USA

10.2022 - Current

Provided comprehensive technical support to employees, resolving hardware, software, and network issues promptly
Installed, configured, and maintained computer systems, peripherals, and software applications
Collaborated with IT teams to escalate and resolve complex technical problems.
Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Collected, arranged, and input information into database system.
Gathered, organized and input information into digital database.
Evaluated customer needs and feedback to drive product and service improvements.

IT Intern

Amenim Solutions

Silver Spring, MD

08.2020 - 09.2021

Assisted senior IT staff in troubleshooting hardware and software issues
Gained hands-on experience with network configurations and software installations
Provided technical assistance to end-users via phone, email, and in-person.
Provided technical support, resolving IT issues to maximize productivity for team members.
Delivered assistance and support for team-based IT projects.
Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
Supported IT department in handling technology rollout and maintenance.
Conducted thorough testing of application features, ensuring functionality and reliability before deployment.
Developed comprehensive documentation for internal use, simplifying knowledge transfer among team members.
Assisted IT team members by crafting project research material for implementation.
Participated in code reviews, learning best practices from experienced team members while providing constructive feedback.
Collaborated on projects with cross-functional teams to ensure successful completion within deadlines.
Collaborated to assist support protocol development and offered consultation based on cross-functional knowledge.

Education

Associate Degree in Information Technology -

Montgomery College

Silver Spring, MD

08.2022

Skills

Microsoft Power Platform: Power Apps, Power Automate, Power BI
Operating Systems: Windows, macOS
Help Desk Software: Zendesk, ServiceNow
Hardware Troubleshooting
Network Configuration and Troubleshooting
Software Installation and Configuration

Active Directory Management
Excellent communication and interpersonal skills
Strong problem-solving and analytical abilities
Ability to work independently and collaboratively
Quick learner with a passion for technology
Fluent in English and [Other Languages, if applicable]

Certification

CompTIA A+ (in progress)
Microsoft Certified: Power Platform Fundamentals (Optional)

Languages

Arabic

Full Professional

Amharic

Native or Bilingual

Timeline