Nebiyat Gebeyehu
Silver Spring,MD
Summary
Results-oriented Software Support Engineer with over two years of experience at Rockwell Automation, providing technical support for activation, controller, and industrial software environments. Skilled in troubleshooting, installation, and optimization of Rockwell Automation tools including Studio 5000, CCW, RSLinx, RSLogix 5/500/5000, and FactoryTalk View ME/SE/Optix/Hub. Strong foundation in industrial automation, networking, and cloud systems. Familiar with PlantPAx system architecture through controller configuration, FactoryTalk integration, and activation management. Dedicated to resolving complex technical issues and ensuring customer satisfaction in dynamic environments.
Overview
5
5
years of professional experience
Work History
Software Support Engineer (English)
Rockwell Automation
07.2023 - 07.2025
- Delivered technical support for activation, controller, and engineering software including Studio 5000, CCW, RSLinx, and RSLogix 5/500/5000.
- Assisted customers with installation, configuration, and troubleshooting of FactoryTalk View ME/SE, Optix, and FactoryTalk Hub environments.
- Simulated and resolved customer-reported issues related to controller communication, activation, and project deployment.
- Collaborated with engineering and R&D; teams to identify root causes and deliver sustainable product solutions.
- Authored Knowledgebase articles and troubleshooting documentation for internal and global support use.
- Supported system licensing using FactoryTalk Activation Manager, ensuring uptime and compliance for industrial clients.
- Maintained excellent customer satisfaction scores by delivering accurate and timely solutions in a global 24/7 support environment.
Associate Network Engineer
Elegant Engineering Consultant
11.2020 - 02.2022
- Installed and configured routers, switches, and firewalls to optimize network performance and reliability.
- Monitored LAN/WAN systems and resolved connectivity issues, ensuring consistent service delivery.
- Implemented cybersecurity measures, data protection protocols, and system backups for business continuity.
- Collaborated with management to design and deploy scalable network solutions for enterprise clients.
Education
M.Sc. - Informatics (Internet of Things)
Silesian University of Technology
09.2023
B.Sc. - Electrical and Computer Engineering
Arba Minch University Institute of Technology
06.2018
Skills
- Studio 5000
- RSLogix 5/500/5000
- CCW
- RSLinx
- FactoryTalk View ME/SE/Optix/Hub
- ScanESC
- PlantPAx (familiar)
- PLC Configuration
- Controller Troubleshooting
- Software Activation
- Networking (LAN/WAN, Firewalls, VPNs)
- Cloud Platforms (Azure, GCP, AWS)
- PowerShell
- Python
- IT Service Management
- Windows Server
- Active Directory
- Customer Support
- Analytical Thinking
- Problem Solving
- Technical Documentation
- Collaboration
- Adaptability
- Continuous Learning
Timeline
Software Support Engineer (English)
Rockwell Automation
07.2023 - 07.2025
Associate Network Engineer
Elegant Engineering Consultant
11.2020 - 02.2022
M.Sc. - Informatics (Internet of Things)
Silesian University of Technology
B.Sc. - Electrical and Computer Engineering
Arba Minch University Institute of Technology