Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Nebiyat Worku

Saint Paul,MN

Summary

Knowledgeable and devoted customer service professional with extensive experience in satisfying customers. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Eager to maintain customer satisfaction and contribute to company success. Specialize in quality and speed . Articulate, energetic and results-oriented with exemplary passion for developing relationships with customers.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Resident Assistance

Presbyterian Homes
04.2023 - Current
  • Solved grievances and complaints by collaborating with residents.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Facilitated smooth transition of new residents into residential program.

IT Help Desk Technician

School Of Tomorrow
03.2019 - 07.2019
  • Responded to support requests and walked individuals through basic troubleshooting tasks.
  • Delivered desk side guidance to internal non-technical users.
  • Configured hardware, devices, and software to set up work stations.

Education

Bachelor of Science - Cybersecurity

Metropolitan State University
Saint Paul, MN
05.2025

Skills

  • Microsoft Word
  • Microsoft PowerPoint
  • CRM (Hubspot, Zendesk)

Certification

  • IT Help Desk Technician, School Of Tomorrow - 03/2019 - 07/2019

Languages

Amharic
Native or Bilingual
English
Native or Bilingual

Timeline

Resident Assistance

Presbyterian Homes
04.2023 - Current

IT Help Desk Technician

School Of Tomorrow
03.2019 - 07.2019

Bachelor of Science - Cybersecurity

Metropolitan State University

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Nebiyat Worku