Nebiyou Maddox

Provide warranty support and manage repair throughput of satellite antenna ground systems. Maintain stakeholder relationships with a customer base of 50+ customers around the world

• Coordinate with cross-functional teams and suppliers to ensure repairs are completed efficiently, meeting time-sensitive contract deadlines and staying within budget constraints.
• Currently managing the repair throughput and logistics of approximately 150 RMAs
• Collaborate with international warehousing teams to implement spare part depots improving storage capacity while ensuring timely delivery of essential parts
• Optimized supply chain processes by implementing data-driven analysis and forecasting methods.
• Prepare reports and lead presentations with internal and external customers regarding RMA statuses on a weekly basis.

Analyze automotive finance contracts for errors and miscalculations that will void contract, as well as providing information on how to correct errors in order for contracts to be processed

• Utilized tools and applications such as Microsoft Excel, Salesforce, and state tax sites for data entry regarding customer accounts
• Received a promotion to Resolutions Specialist position after a successful first three months as a contract analyst
• Utilized customer service skills to speak directly with dealer representatives and provide insight and expertise regarding interest rates, tax rates, and state specific regulations, in order to mitigate errors on contracts
• Entrusted with training of new hires through job shadowing initiatives.

Freight brokerage position in which account managers build relationships with carriers in efforts to sell LTL freight awarded to Coyote from third party accounts

• Responsible for assigned freight from the point of sale, to the final delivery of a shipment
• This process includes corresponding with dispatchers and drivers, customers, scheduling appointments, and providing tracking updates to ensure on time deliveries.

A seasonal opportunity extended to successful Coyote account managers, who were selected to assist in the logistics and transportation of shipments during the holiday peak season for UPS. Following the success of the previous year, I was asked to return to Ontario, CA as the direct supervisor of a team of 10 coordinators for the 2019-2020 UPS Peak Season

• Responsible for being the 24 hour aid to all coordinators on the project, as well as the on-call project lead and liaison for UPS and 3rd party carriers
• Contracted 3rd party carriers by negotiating rates and creating daily schedules and route assignments for drivers
• Responsible for resolving all issues related to the project as well as accommodating all last minute ad-hoc requests from UPS
• Fostered continuous improvement projects and set the single day UPS record for the largest volume of trucks operating out of a single UPS hub with over 300 drivers.

A seasonal opportunity extended to successful Coyote account managers, who were selected to assist in the logistics and transportation of shipments during the holiday peak season for UPS

• Provided UPS drivers and 3rd party carriers with route assignments and tracking services to get shipments moved from UPS hubs to railways or other distribution centers
• Provided valuable insight on how to streamline route assignment process, making trip times faster and more efficient
• Attained project management experience through the implementation of pilot asset tracking technology that is being utilized by UPS hubs around the country.