Nebula Gatica
Lake Forest,CA
Summary
Experienced employee whose goal is to provide great customer service and share my positive work ethics. Always willing to learn new skills.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Open Mind Modalities
06.2021 - 02.2025
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Performed various administrative tasks by filing, copying and faxing documents.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Assisted with medical coding and billing tasks including insurance verification tasks, expediting the billing process for both patients and providers.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Prepared and processed patient referrals and transfer requests.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
Cashier
Luna Grill
11.2016 - 05.2021
- Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
- Collaborated with team members to ensure optimal efficiency during peak dining hours.
- Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers, restocking supplies as needed.
- Enhanced guest experience with exceptional service and positive demeanor during checkout process.
- Increased repeat business through friendly interactions and prompt resolution of customer inquiries.
- Maintained strict adherence to food safety regulations, promoting a clean and safe dining environment for guests.
- Coordinated with kitchen staff to ensure accurate order fulfillment for takeout customers.
Cashier/Stocker
Grocery Outlet
02.2018 - 08.2018
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Education
Associate of Arts - American Sign Language
Irvine Valley College
Irvine, CA05-2025
High School Diploma -
Woodbridge High School
Irvine, CA01.2016
Skills
- Fast Learner
- Friendly Personality
- Hard-Worker
- Reliable
- Problem-solving
- Assertive
- Critical thinking
- Medical terminology
- Appointment scheduling
- Telephone etiquette
- Front desk operations
- Medical records management
- Insurance verification
- Medical office procedures
- Medical billing and coding
- Typing and filing
- Patient callbacks
- Adaptable and flexible
- Insurance authorizations
- Relationship building
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
American Sign Language
Professional Working
Timeline
Medical Receptionist
Open Mind Modalities
06.2021 - 02.2025
Cashier/Stocker
Grocery Outlet
02.2018 - 08.2018
Cashier
Luna Grill
11.2016 - 05.2021
Associate of Arts - American Sign Language
Irvine Valley College
High School Diploma -
Woodbridge High School
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