Nechelda Harris

• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
• Developed and implemented strategies to increase customer satisfaction and engagement.
• Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
• Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

* Contacted customers consistently to recover lost revenue from past due accounts.

* Developed repayment plans through negotiation with account holders.

* Contacted an estimated 100 account holders daily.

* Operated in a call center environment managing outbound calls, both manually and automatically dialed.

* Implemented probing techniques to ascertain causes of debtor delinquency.

• Controlled store inventory and reviewed cash handling and operations reports.
• Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
• Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
• Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.

• Minimized operational losses including inventory shrinkage, drive-offs and cash discrepancies through vigilant monitoring.
• Investigated problems to provide accurate solutions for customer queries.
• Supervised employees and patrons to ensure adherence to loss prevention targets.
• Implemented routines to maintain consistent cleanliness, adequate stocking and organized store layout.

• Ensure accurate daily reconciliation of financial transactions in the system.
• Executed store opening, closing, and shift change tasks to maintain operational efficiency.
• Managed 5 cashiers to ensure exceptional customer service.
• Conducted thorough training on register operations, merchandising, and customer service.

• Greeted customers and helped with product questions, selections, and purchases.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Reconciled monthly cash receipts and disbursements with system records.
• Maintained compliance through efficient record keeping of payment documents.