Jazmynne N. Yarbrough
Columbus
Summary
Dedicated, ambitious individual seeking a position to fully utilize skills and drive professional growth. Customer service professional with valuable experience in effectively addressing and resolving customer issues. Strong focus on team collaboration for positive outcomes. Reliable, adaptable, and possess excellent communication and problem-solving skills. Transportation professional with steadfast commitment to safety and punctuality. Skilled in managing student behavior and ensuring adherence to safety regulations. Known for fostering positive relationships with students, parents, and staff. Easily adapt to changing schedules and routes.
Overview
13
13
years of professional experience
Work History
Bus Drivers
Columbus City Schools
11.2018 - Current
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Learned and followed school transportation procedures.
- Transported passengers on predetermined routes while obeying traffic regulations.
- Inspected vehicles and checked gas, oil and water levels prior to departure.
- Reported delays or accidents.
- Drove vehicles over routes or to destinations, complying with traffic regulations to provide smooth and safe rides for passengers.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
Customer Service Representative
Williams Sonoma Home
08.2016 - 04.2017
- Answer phone and respond to customer requests.
- Transfer customer calls to appropriate staff
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Place order, take payment, give order numbers
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Calls store for product for customers.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
IQOR
09.2014 - 10.2015
- Answer phone and respond to customer requests
- Place customer utility orders in computer system
- Handle and resolve customer complaints
- Identify, research, and resolve customer issues using the computer system
- Complete call logs and reports
- Transfer customer calls to appropriate staff
- Manage customers' accounts
- Communicate and coordinate with internal departments
- Record details of actions taken
- Research billing issues
- Other duties as assigned.
Crew Member
Popeyes Chicken
09.2012 - 03.2013
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Took orders, prepared meals, and collected payments.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Worked front counter, drive-thru and other areas.
Education
High School Diploma -
First Coast Academy High School
06.2011
8/210- 6/11 -
Mifflin Senior High School
Columbus, Ohio12.2009
Beechcroft Senior High School, Coast Academy High School
Columbus, Ohio06.2008
Skills
- Effective Communication Skills
- Proficient in Managing Multiple Responsibilities
- Strong Interpersonal Skills
- Proactive in Acquiring New Skills
- Proactive Safety Awareness
- Critical thinking
- Active listening
- Relationship building
- Problem resolution
- Teamwork and collaboration
- Time management
- Dependable and reliable
- Special needs assistance
Timeline
Bus Drivers
Columbus City Schools
11.2018 - Current
Customer Service Representative
Williams Sonoma Home
08.2016 - 04.2017
Customer Service Representative
IQOR
09.2014 - 10.2015
Crew Member
Popeyes Chicken
09.2012 - 03.2013
8/210- 6/11 -
Mifflin Senior High School
High School Diploma -
First Coast Academy High School
Beechcroft Senior High School, Coast Academy High School
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