NechMelitza Gomez
Cockeysville,MD
Summary
Multilingual customer service professional with advanced Spanish and English abilities. Demonstrated success in making callers feel comfortable and resolving diverse issues. Excellent communication and multitasking abilities. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Bilingual Customer Service Specialist
Professional Interpreter Exchange
Baltimore, MD
08.2010 - Current
- Translated written and spoken materials for non-English speaking individuals and for healthcare purposes on a PRN basis.
- Interpreted medical terminology accurately for patient and doctor consultations.
- Provided onsite interpreting services to community organizations such as hospitals, schools, courts, social service agencies.
- Maintained a professional demeanor while providing interpreting services in difficult situations.
Bilingual Customer Service Specialist
ICF
Baltimore, MD
05.2013 - 01.2022
- Provided assistance to clients in need of social services by assessing their needs and developing plans for appropriate interventions.
- Assisted clients in accessing resources such as housing assistance, food stamps, childcare subsidies, job training programs.
- Supervised and monitored the daily operations of Accounts Receivable department to ensure accuracy, completeness, and timeliness of customer payments for child support
- Assisted in accounts receivable, any payment discrepancies and made the necessary adjustments for processing
- Assisted customers in English and Spanish with inquiries and requests, providing accurate information.
- Resolved customer complaints in a timely manner, escalating issues when necessary.
Education
Certification - Medical Assistant/ Phlebotomy
Tesst College Of Technology
Baltimore10-2009
High School Diploma -
Patterson High School
Baltimore03-2009
Skills
- Upselling and Cross Selling
- Strong interpersonal skills
- Complaint Handling
- Caller Assistance
- Payment Collection
- Spanish and English translation
- Document Translation
- Refund Processing
- Claims Evaluation
- Problem-Solving
- Eligibility Determination
- Payment Processing
Timeline
Bilingual Customer Service Specialist
ICF
05.2013 - 01.2022
Bilingual Customer Service Specialist
Professional Interpreter Exchange
08.2010 - Current
Certification - Medical Assistant/ Phlebotomy
Tesst College Of Technology
High School Diploma -
Patterson High School
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