Nechole Thompson
Smyrna,Tn
Summary
Experienced professional with a strong track record of providing exceptional customer service and resolving issues promptly. Proficient in utilizing phone, email, and web chat communication platforms. Demonstrated leadership skills in inspiring team members to achieve collective goals. Exceptional interpersonal skills that contribute to building strong relationships with customers and colleagues.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Mckesson Corporation
08.2023 - 09.2024
- Provided exceptional service to non-acute customers by phone and email.
- Maintained professionalism while handling high-pressure situations and difficult conversations.
- Identified and communicated process improvement opportunities across departments.
- Delivered accurate, timely information while managing confidential customer data.
- Operated office technology including phones, fax, copier, and internal software systems.
- Provided after-hours support via rotating On-Call Phone duty.
- Collaborated with internal teams and management to ensure customer satisfaction.
- Utilized Microsoft Office Suite daily, including Excel, Outlook, Word, and PowerPoint.
Realtor
Benchmark Realty LLC
06.2018 - Current
- Guided and assisted buyers or sellers throughout entire transaction process.
- Prepared and guided clients through contracts, escrow paperwork, and deeds.
- Performed comparative market analysis to estimate property value.
- Presented properties to potential buyers.
- Established goal-setting, progress meetings, and cold call sessions to help hone new agent lead-generation skills.
- Resolved issues and conflicts during purchase or sale of real estate property.
- Performed administrative tasks such as scheduling appointments and preparing presentations.
- Reviewed documents before submitting them to ensure accuracy.
- Utilized marketing strategies to advertise properties for sale.
- Prepared contracts, deeds, leases, and other legal documents related to property sales.
- Assisted sellers in how to best promote their properties to attract advantageous offers.
- Promoted sales through advertisements, open houses and listing services.
Customer Service Representative
AT&T
12.2006 - 07.2014
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Developed strong customer relationships and loyalty through effective communication.
- Processed orders, returns, and exchanges in an accurate and efficient manner.
- Displayed strong organizational skills while managing multiple projects simultaneously.
- Maintained a high level of professionalism when dealing with difficult customers.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Resolved customer complaints promptly and efficiently.
- Provided account information to customers and explained bill service policies and customer rights.
- Processed orders and detailed transaction information to customers.
- Assisted customers with product selection by providing detailed information about available products and services.
Customer Service Representative
CVS/Caremark
08.2003 - 09.2004
- Responded to telephone inquiries and complaints following standard operating procedures.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Displayed strong organizational skills while managing multiple projects simultaneously.
- Performed data entry tasks accurately and in a timely manner.
- Adhered to company policies and procedures while providing superior service.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Met daily customer service quotas with a focus on quality.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Processed orders and detailed transaction information to customers.
Customer Service Representative
XO Communication
10.2000 - 08.2003
- Responded to telephone inquiries and complaints following standard operating procedures.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Performed data entry tasks accurately and in a timely manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Met daily customer service quotas with a focus on quality.
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
- Processed orders and detailed transaction information to customers.
- Processed orders, returns, and exchanges in an accurate and efficient manner.
Education
Real Estate
Continuing Learning Institute
06.2014
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Antioch High School
Antioch, Tn05.1991
Skills
- Real estate operations knowledge
- Appointment management
- Credit Card Payment Processing
- Microsoft Excel
- Lotus Notes
- Order Fulfillment
- Microsoft Word
- Customer Relations
- Process Transactions
- Multi-Line Telephone Operation
- Microsoft Windows
- ADP Workforce Now
- Closing Sales
- Customer Service
- Technical Support
- Livechat Messaging
- Investigate Claims
- CRM Software
- Understanding Customer Needs
- Problem-Solving Ability
- Research
- Filing
- McAfee
- LexisNexis
- 10-Key
- Spreadsheets
- Citrix
- Data monitoring
Certification
332896- Real Estate
Languages
English
Full Professional
Timeline
Customer Service Specialist
Mckesson Corporation
08.2023 - 09.2024
Realtor
Benchmark Realty LLC
06.2018 - Current
Customer Service Representative
AT&T
12.2006 - 07.2014
Customer Service Representative
CVS/Caremark
08.2003 - 09.2004
Customer Service Representative
XO Communication
10.2000 - 08.2003
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Antioch High School
Real Estate
Continuing Learning Institute
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