Necia Hickey
Ferndale,WA
Summary
Client-focused Mining Equipment Sales Professional with almost 20 years of experience in relationship building and sales tactics development. Accomplished at exceeding internal team and clients' expectations by negotiating contracts and providing personable support to help retain clients. Motivated self-starter skillful in collaborating with colleagues to develop impactful presentations and sales strategies. Accomplishments include organizing and promoting the Top 7 Young Professionals Under The Age Of 40 In Whatcom County. Researched, identified, and directed sales that have brought a $150,000 yearly profit to D'Angelo International. Top performer for T-Mobile USA in 2005 and also awarded 100% customer service quality for 12 consecutive months per T-Mobile USA quality guidelines.
Overview
25
25
years of professional experience
Work History
Mining Equipment Sales Specialist/Marketing Manager
D'Angelo International
09.2021 - Current
- Knowledgeable in different types of crushing, grinding, and processing equipment. Also familiar with large Synchronous, DC, and induction motors.
- Researched, identified, and directed mining equipment sales that brought $150,000 yearly profit.
- Increased mining equipment sales revenue by developing and implementing strategic sales plans.
- Built strong client relationships through consistent communication and effective problem solving.
- Expanded customer base with targeted prospecting and lead generation efforts.
- Managed over 10-20 outgoing sales calls daily.
- Followed up on web leads, pre-qualified contacts and converted potential customers into sales.
- Provided best-in-class real-time sales support for customers while leading by example for sales team members.
- Tracked down hard-to-find surplus mining and processing equipment at diverse locations.
- Planned marketing initiatives and leveraged referral networks to promote business development for mining industry.
- Strengthened marketing programs to capture new business and take advantage of changing trends in industrial client markets.
- Managed D'Angelo International website and included newly brokered mining equipment
Advertising Sales Manager
Bellingham Business Journal
04.2018 - 04.2020
- Developed sales strategies and people skills to entice clients, negotiate contracts and close deals.
- Drove development of digital and print advertising strategies.
- Partnered with PeaceHealth, Peoples Bank, First Federal Bank, Bank Of Pacific, Windermere Real Estate, United Way, Mount Baker Theater and many other businesses to create advertising and marketing campaigns in order to increase business growth and revenue.
- Represented and was "face" of Bellingham Business Journal
- Worked under strict advertising deadlines and sales quotas
- Promoted, secured sponsors, and organized Top 7 Young Professionals Under Age Of 40 in Whatcom County
- Worked directly with Bellingham Regional Chamber Of Commerce. Promoted and sold advertising for Chamber Directory
Marketing Coordinator/ Marketing Consultant
Continuity Publishing
12.2014 - 09.2017
- Consultative, value-focused customer service approach for businesses advertising in Retailing Insight Magazine.
- Increased sales by almost 30% in 6 month period.
- Managed quality communication, customer support and product representation for each client.
- Worked under strict deadlines and responded to service requests.
- Collected and analyzed data.
- Boosted brand awareness with target customer demographics with social, print and email campaigns.
Sales Support/Customer Service Representative
Premier Agendas/ School Specialty
09.2007 - 12.2011
- Managed quality communication, customer support and product representation for each client.
- Generated leads for new sales through telephone and email contact with customers.
- Manged over 20 calls daily.
- Assisted with selling broad range of customized merchandise to public and private schools.
Customer Service Representative
T-Mobile USA
09.1999 - 08.2007
- Provided world class customer service to individuals and corporations.
- This included technical troubleshooting assistance, billing inquiries, and also general account maintenance.
- Point of contact for business accounts which included Mortorola Corp. and Deutcshe Bank. Quality Specialist for Corporate Customer Care. Self managed quality program, trained quality guidelines, facilitated calibrations, and worked closely with Operations to point out need for modification of existing policies and procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Arts - Psychology
University Of Washington
Seattle, WASkills
- Proficient in CRM system
- Determining Budgets
- Email Marketing
- Digital Marketing Expert
- Managing Accounts
- MS 365 Office Suite
- Sales Expertise
- Sales Strategy Familiarity
Timeline
Mining Equipment Sales Specialist/Marketing Manager
D'Angelo International
09.2021 - Current
Advertising Sales Manager
Bellingham Business Journal
04.2018 - 04.2020
Marketing Coordinator/ Marketing Consultant
Continuity Publishing
12.2014 - 09.2017
Sales Support/Customer Service Representative
Premier Agendas/ School Specialty
09.2007 - 12.2011
Customer Service Representative
T-Mobile USA
09.1999 - 08.2007
Bachelor of Arts - Psychology
University Of Washington
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