Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

NECIA L. PANKEY

Clackamas

Summary

Dedicated healthcare professional with 15 years of hospital experience in patient care, clinical operations, and interdisciplinary collaboration. Seeking admission to the Respiratory Therapy program to build upon a proven foundation in acute care and patient advocacy. Committed to a strong work ethic and a passion for respiratory health to excel academically and contribute to high-quality, patient-centered respiratory care.

Overview

1
1
Certification

Work History

Senior Scheduler / Birth Clerk

Providence Health
  • Scheduling labor and delivery patients according to multiple providers ‘schedules (from community clinics and on-call providers within the hospital) while adhering to hospital policies, for procedures, inductions, appointments, and surgeries
  • Accurately adjusting procedure time lengths and making sure to correctly input coding for appointment type
  • Creating, updating, and maintaining a priority waitlist
  • Making phone calls to patients regarding their appointments or surgical directions a day prior
  • Performing numerous clerical duties, controlling chart flow, and assisting LD charge nurses with scheduling patients daily
  • Ensuring that all documentation related to a child’s birth is accurate and entered into the state database promptly
  • This information includes height and weight at birth, parents’ names, nationality, and other essential pieces of information
  • Perform administrative work as needed, such as pulling records, maintaining filing systems, correcting previous birth records with the state of Oregon, answering telephones, providing excellent customer service by answering questions and providing initial paperwork for parents, and completing other tasks relevant to Labor and delivery
  • Alerting providers about newborn admissions.

Union Steward

SEIU 49
  • Active representational steward for local 49 members within the Kaiser organization including both grievances and joint discoveries
  • ED regional team labor stakeholder for the KSMC PAR department, worked with senior management, physicians, and OFNHP members to help re-develop flow in the ED for the current portal process
  • IR stakeholder for the PAR department worked in joint partnership with labor, management, and mediators to restructure, reduce, rebid, and recreate FTEs within our budget for both KSMC and KWMC hospitals
  • This process included but was not limited to negotiations for shift rotations, coverage, and hours all while meeting needs for operational purposes as well as work-life balance for the PAR department
  • Worked on the contract distribution team, getting members to sign up for COPE, participated in work side numerous work side actions sign-ups, and registered each local 49 members within the Van system to keep union lists accurate
  • Researched and compiled evidence with SMC Chief steward for PAR/ Bedboard mediation and arbitration case
  • Trained on staffing office medication cases regarding holiday sign-up and mandatory overtime within the staffing office
  • Currently working as labor representation for the regional care without delay initiative.

Patient Access Representative

Kaiser Permanente
  • Greeted and registered patients for various medical services in the hospital setting and a highly active-paced setting such as the Emergency dept
  • Completed comprehensive bedside or telephone interviews with/ Patient to obtain pertinent Demographic information, insurance data, and/or third-party liability information
  • Performed complex eligibility verification; resolved any discrepancies, identified the need for financial assistance, and recommended MFA applications
  • Verified Insurance eligibility; and benefits (including policy limitations) for all payers before or upon admission to the hospital, using computer-based verification programs
  • For Medicare, using the approved system to determine eligibility and co-insurance days, notify Utilization Mgmt
  • When a patient will be utilizing his/her lifetime reserve days
  • Interviewed patient to obtain/determine appropriate insurance carrier; identified, verified; and input Other Coverage Information (OCI), primary, secondary, & and tertiary payers for services provided
  • Performed registration function for all patient class & clinical services
  • Completed admission protocol for allied hospitals
  • Maintained recurring/series patient files and performed co-readmission functions
  • Maintained and completed pre-admission processes for surgical admission in preparation for the date of service
  • Collects cost-shares, and partial payments for services to be received
  • May schedule and/or cancel the right type of appointment based on members and their needs and regional protocols
  • Completed regulatory or policy-required forms and obtained all necessary signatures via mail, pre-admit, pre-op visit, or upon admission/ registration
  • Fully understands and adheres to the rules and regulations of Medicare, Medicaid, and Managed Care Commercial payers regarding referrals, and preauthorization pre-certification requirements
  • Ensured optimal bed placement for all admissions and internal transfers at the direction of the Hospital Administrative Supervisor (HAS)

Scheduler

Legacy Mt. Hood Medical Center
  • Computerized Schedulingscheduled procedures for multiple rooms using a scheduling computer system
  • Determined availability of staff and room availability based on the procedure being performed
  • Automated Computerized Staffing entered staff members and created schedule types; and work patterns as needed
  • Loaded varying data into the system about personnel, budget, and staff coverage
  • Independently performed daily patient/procedure data entry into the computer system
  • Independently initiate required reports
  • Maintained patient confidentiality
  • Called clinics to receive authorizations for appointments and procedures
  • Received incoming and performed outgoing calls for appointments and procedures
  • Checked insurance, updated demographics, maintained waiting list and maintained multiple work queues, scanned in authorizations to patient’s medical records
  • Worked closely with the Anesthesia doctors and department to create a smooth schedule, including assigning each patient’s anesthesiologist, notifying Anesthesia of their assigned cases, changes in their schedules, etc., and any pertinent information needed for the procedure
  • Functioned as Secretarial supportperformed various and numerous office support duties
  • Completed patient charges, reviews and updates lists, miscellaneous charge lists, etc., as needed to ensure proper revenue.

Dental Member Assistant

Kaiser Permanente
  • Provide and request info of other depts and external firms
  • Assist other staff members & providers as needed to ensure orderly and efficient patient care
  • Receive patients during the check-in and check-out process
  • Maintain a current daily schedule
  • Document arrivals, cancellations, reschedules, etc
  • Instruct new patients to fill out the Health Questionnaire and Personal Data Form
  • Determine, explain collect all fees for services rendered per the individual patient’s plan, and our cash handling policy
  • Collect and review visit slips for proper completion and patient treatment status
  • Confirm future appointments
  • Enter all visit slip data into the computer regarding treatment that was done, what was paid, billed, or waived, and add treatment plans if any were needed
  • Scheduled patients and appointments w/ providers
  • Canceled rescheduled appointments as necessary
  • Responded to chart requests made throughout the day
  • Screen requests for emergency schedules according to established guidelines
  • Received calls from office staff
  • Take and relay messages according to office policy
  • Assisted in maintaining a clean and neat reception area and lounge
  • Checked in, bundled, and returned records to the Dental Record Center
  • Completed a retained chart form for any charts held at the facility
  • Balanced cash drawer, completed bank deposits; and performed other cash duties
  • Received patient telephone calls and scheduled initial and return appointments according to established guidelines and/or existing treatment plans
  • Relayed pertinent info regarding same-day appointments to individual facilities according to established guidelines
  • Performed other duties as assigned by the Dental Office Manager.

Patient Access Representative

Legacy Good Samaritan Medical Center
  • Expiration paperwork, Morgue and Funeral home release of the body, All reception work, bedside registration, changes in appointments, collection/ and releasing of valuables, faxing, collecting outpatient medical records (Care Everywhere), providing notifications to physicians, Customer service, Directing patients and visitors to locations within the hospital and surrounding areas, epic system, HPM (US Bank) payment system
  • EPIC system, On the Job Injury coordination, Motor Vehicle guarantor accounts
  • Medicare/ Medicaid/ OHP/ Washington welfare, Mari-time Ship coordination, Checking in Ambulances, Returned mail, Surgery check-in, Alerts, and flags patient accounts for bloodless surgery, completes Pre- Registration and demographic information, contacts facilities via work requests for any issues with the working area, inform patients of financial information and payment resources scan proper documentation into patients’ charts, contact RN case manager and Social worker about follow-up care for patients, code some billing accounts for services, co-pay/ deductible/ and coinsurance collections, assisting patients to wheelchairs, rooming patients, and registration of Ambulatory care unit (fast track).

Unit Specialist/ Arena

Kaiser Permanente
  • Float/ Critical Care/ Med Surg/ Labor & Delivery/ All reception for the unit (multi-line phones, fax, spreadsheets, emails, etc.), conducted audits timely and accurately completed admissions, transfers, and discharges (including ICF, SNF, RIO, Home, and other Facilities); transcribed physician orders, downtime backup recovery team, scheduled follow-up appointments, did an inventory of forms, materials, and supplies; epic computer system, input nursing assignments, answered the call lights took critical lab results, and ensured patients had all testing done (lab, CT, US, X-ray, etc), created Tele Monitor Assignment Sheets and call lists, Isolation Inputs, Put medications in the proper place updated the nursing assignment board and started the process of expiration and called codes, broke of patient charts, ordered inpatient and outpatient medical records; provided notifications to physicians, and nurses of new orders and admissions utilized appropriate forms for diagnostic tests, consults, consents, DME, Home Respiratory services; ensured patient name and health record are on all documents, provided all visitors and callers information on the unit environment, Coordinated triaging to appreciate the physician, and resolve problems for the rest of the hospital, and individual patients.

Member Intake Specialist/ Patient Access Representative

Kaiser Permanente
  • Multi-line phones, reception, cash handling, faxing, bedside registration, direct admits, admitted and discharged patients from hospital, scheduled and checked in appointments, collection of valuables, epic system, vault system, trained in Bed board
  • Brookside, and Labor and Delivery, downtime recovery, directed patients to other hospital locations.

Office Assistant

Cox & Cox Funeral Chapel
  • Answered telephone calls, took messages, and provided general information; greeted and directed visitors; answered routine inquiries; maintained log of inquiries as required
  • Opened and routed incoming mail, and distribute correspondence and other material to the Funeral Director
  • Scheduled and assisted in scheduling appointments, and meetings
  • Performed a variety of routine assignments and various routine errands; entered data, and printed letters, labels, reports, and other materials; typed and mailed form letters
  • Ordered, stocked, and distributed office supplies
  • Copied and duplicated materials as requested; oversaw the day-to-day operation of the copy machine; prepared and transmitted facsimiles for the funeral home
  • Established, maintained, processed, and updated files, records, and other documents
  • Performed specialized services of a routine clerical/administrative nature in strict accordance with established procedural guidelines, as appropriate to the position
  • Greeted and conducted viewings for families to view their loved ones
  • Provided support for families during very difficult times
  • Helped with obituary editing and visual aesthetics
  • Ushered families during funerals, memorial services, and burial proceedings
  • Performed miscellaneous job-related duties as assigned.
  • Support and office assistant

Education

Nursing Assistant Training Course -

College of Southern Nevada
Las Vegas, Nevada

Medical Summer School Program - Pre-Medicine, Biology

University Of Nevada Las Vegas
Las Vegas, Nevada

Diploma - Communications, Photography & Video Production

Benson Polytechnic High School
Portland, Oregon

HCOP HIPPA Certified - undefined

Oregon Health and Science University Portland State University Portland Community College
Portland, Oregon

Skills

  • Can handle change well
  • Willing to adapt, learn, and accept constructive criticism well
  • Reliable and trustworthy
  • Motivating, hardworking, and a helpful individual
  • Complex Problem-Solving
  • Schedules Adherence
  • Schedule Monitoring
  • Critical Thinking
  • Effective Scheduling
  • Continuous Improvement Projects
  • Customer Satisfaction
  • Workflow Processes
  • HIPAA Regulations
  • Tracking Systems/
  • Clerical Support
  • Information Gathering
  • Healthcare systems navigation
  • Strong empathy
  • Team collaboration


    • LICENSES:

  • Valid Nevada Driver’s License

Certification

  • SEIU Local 49 Union Steward
  • CHAA -Certified Healthcare Access Associate
  • American Heart Association- Healthcare Provider CPR/BLS
  • Dental Terminology
  • Medical Terminology
  • Certificate College of Southern Nevada - Nursing Assistant Training
  • Oregon Notary

Timeline

Senior Scheduler / Birth Clerk

Providence Health

Union Steward

SEIU 49

Patient Access Representative

Kaiser Permanente

Scheduler

Legacy Mt. Hood Medical Center

Dental Member Assistant

Kaiser Permanente

Patient Access Representative

Legacy Good Samaritan Medical Center

Unit Specialist/ Arena

Kaiser Permanente

Member Intake Specialist/ Patient Access Representative

Kaiser Permanente

Office Assistant

Cox & Cox Funeral Chapel

Medical Summer School Program - Pre-Medicine, Biology

University Of Nevada Las Vegas

Diploma - Communications, Photography & Video Production

Benson Polytechnic High School

HCOP HIPPA Certified - undefined

Oregon Health and Science University Portland State University Portland Community College

Nursing Assistant Training Course -

College of Southern Nevada

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NECIA L. PANKEY