Necinda Davis
Las Vegas,NV
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
FTI Consulting, Inc
Las Vegas, NV
07.2024 - Current
- Resolved customer complaints promptly and efficiently.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Customer Service Representative
TEKsystems
Las Vegas, NV
06.2023 - 10.2023
- Case and time management, Research and case review, Data entry, Outgoing calls, Multitasking different systems.
- Answered customer inquiries and provided accurate information regarding products and services.
- I assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Gathered customer feedback through surveys and used the data to improve customer service.
Customer Service Representative
TTEC
Merced, CA
02.2022 - 05.2023
- I assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered customer inquiries and provided accurate information regarding products and services.
Service Center Representative
Faneuil
Sacramento, CA
10.2021 - 02.2022
- Provided assistance to clients, Answered phone and assisted clients and customers with changes, Maintained up-to-date knowledge of customer accounts, Explained products and benefits, Confirmed payments, refunds, etc., Resolved payment and order disputes, Provided excellent technical support, Customer Support
- Resolved customer inquiries regarding products, services, billing, and other related concerns.
- Entered customer orders into the company database accurately and efficiently.
- Maintained up-to-date knowledge of company products and services.
- Verified customer information through various databases.
- Escalated unresolved customer issues to a supervisor when necessary.
Behavior Interventionist
Autism Learning Partners
Merced, CA
05.2018 - 01.2020
- Received by RBT certification
- Developed and implemented behavior plans to promote positive behaviors in students.
- Provided guidance and support to students with challenging behaviors in classroom settings.
- Assisted teachers in implementing evidence-based interventions for students who display challenging behaviors.
- Collaborated with school staff, parents, and community stakeholders to create a safe learning environment for all students.
- Maintained accurate records of student's goals, objectives, and intervention strategies used.
Vocational Trainer
Merced County Office of Education
Merced, CA
08.2013 - 01.2020
- Created lesson plans for a wide range of classes and activities related to the vocational field.
- Assessed student progress on an ongoing basis and provided feedback to ensure understanding and mastery of the material.
- Developed individualized learning plans for students with special needs or disabilities.
- Evaluated job performance of graduating students by visiting employers' sites.
- Monitored safety protocols at all times while providing hands-on training to students in the classroom environment.
Education
Bachelor's - Human Services
Walden University
11.2017
Associate - General Studies
Merced College
05.2010
Skills
- Customer Service
- Transporting
- Caregiving
- Microsoft Office
- Inventory
- Team Building
- Time Management
- Training
- Filing
- Management
- Behavioral Health
- Case Management
- Crisis Intervention
- Special Education
- Medication Administration
- Conflict Management
- Social Work
- Supervising experience
- Cash handling
- Teaching
- Classroom Management
- Tutoring
- Crisis Management
- Customer support
References
References available upon request.
Timeline
Customer Service Representative
FTI Consulting, Inc
07.2024 - Current
Customer Service Representative
TEKsystems
06.2023 - 10.2023
Customer Service Representative
TTEC
02.2022 - 05.2023
Service Center Representative
Faneuil
10.2021 - 02.2022
Behavior Interventionist
Autism Learning Partners
05.2018 - 01.2020
Vocational Trainer
Merced County Office of Education
08.2013 - 01.2020
Bachelor's - Human Services
Walden University
Associate - General Studies
Merced College
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