Summary
Overview
Work History
Education
Skills
Languages
Timeline
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NECITAS ANDERSON

Sharpsburg,GA

Summary

Universal Banker with proven expertise in financial transaction processing and customer issue resolution. Recognized for improving customer satisfaction and ensuring compliance with banking regulations. Proficient in cash handling, account setup, and selling bank products, delivering a seamless banking experience. Experienced in both business and personal banking, adept at managing fast-paced environments.

Overview

21
21
years of professional experience

Work History

Universal Banker

United Community
Newnan, Georgia
04.2022 - 08.2025
  • Assisted customers with account inquiries and transaction processing.
  • Educated clients on banking products and services available.
  • Collaborated with team members to improve customer service standards.
  • Managed daily cash transactions and balanced cash drawers accurately.
  • Resolved customer complaints through effective communication and problem-solving skills.
  • Maintained compliance with banking regulations and internal policies diligently.
  • Processed deposits, withdrawals, loan payments and other financial transactions.
  • Answered telephone inquiries regarding account balances, fees or general information.
  • Maintained cash drawer by following exact procedures for transactions and strong security protocols.
  • Provided customer service to clients by answering questions, resolving complaints and processing transactions.
  • Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
  • Verified customer identity through driver's license or other forms of identification.
  • Advised customers on how to use mobile banking applications effectively.
  • Balanced currency, coin and checks in cash drawers at ends of shifts and calculated daily transactions using computers or calculators.
  • Assisted customers with online banking setup and troubleshooting issues.
  • Researched account discrepancies or errors identified during audits or reviews.
  • Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.

Center Associate

Ups Store
Newnan, Georgia
08.2019 - 03.2021
  • Assisted customers with inquiries regarding products and services.
  • Resolved issues by effectively communicating with customers and team members.
  • Processed customer orders using company-specific software systems.
  • Maintained accurate records of customer interactions and transactions.
  • Provided product information and recommendations based on customer needs.
  • Handled returns and exchanges following company policies and procedures.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

CASHIER/Customer Service Cashier

Publix Grocery
NEWNAN, GA
12.2018 - 08.2019
  • Processed customer transactions using point-of-sale systems efficiently.
  • Assisted customers with product inquiries and store navigation.
  • Maintained a clean and organized checkout area at all times.
  • Handled cash, credit, and debit transactions accurately and securely.
  • Collaborated with team members to ensure smooth store operations.
  • Provided friendly and attentive service to enhance customer experience.
  • Followed safety protocols to maintain a safe working environment.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

CUSTOMER SEVICE REP/Airport Operations Agent

Southwest Airlines
HARSTFIELD JACKSON INTERNATIONA', GA
09.2013 - 12.2017
  • Monitored passenger check-in queues and ensured timely processing of travelers' tickets.
  • Dispatched ground support equipment for aircraft servicing needs according to schedule requirements.
  • Maintained operations compliance with FAA, TSA and airport regulations.
  • Inspected aircraft cabins for cleanliness prior to departure of flights.
  • Helped customers with special needs to board and disembark from aircraft.

CUSTOMER SEVICE REPRESENTATIVE

AIRTRAN AIRAWAYS
HARTSFILED INTERNATIONAL AIRPORT, GA
08.2004 - 09.2013
  • Assisted customers with flight bookings and itinerary changes.
  • Provided information on flight schedules and airline policies.
  • Handled customer complaints with empathy and professionalism.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed positive relationships with customers through friendly interactions.
  • Provided exceptional customer service to ensure customer satisfaction.

Education

High School Diploma -

Manila High School
Manila , Philippines
05-1983

Skills

  • Financial transaction processing
  • Banking compliance
  • Cash handling
  • Product expertise
  • Problem solving
  • Effective communication
  • Attention to detail
  • Time management
  • Customer relationship management

Languages

tagalog
Full Professional

Timeline

Universal Banker

United Community
04.2022 - 08.2025

Center Associate

Ups Store
08.2019 - 03.2021

CASHIER/Customer Service Cashier

Publix Grocery
12.2018 - 08.2019

CUSTOMER SEVICE REP/Airport Operations Agent

Southwest Airlines
09.2013 - 12.2017

CUSTOMER SEVICE REPRESENTATIVE

AIRTRAN AIRAWAYS
08.2004 - 09.2013

High School Diploma -

Manila High School

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